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SMASHBURGER
Shift Leader
Our first Smashburger restaurant opened in 2007 with one single
notion in mind; to serve a better burger ! Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth. We just build better . Better
Burgers. Better Teams. Better Experiences.
Better Benefits : Build a better experience work &
lifestyle!
meal each shift they work *
Flexible schedules in a
fun, family friendly, team environment
Medical, Dental and
Vision Options
Paid time off
vacation and sick
401K match (21 and
older)
Employee Assistance
Program
Fast track for career
opportunities and management experience
Free
uniform
Eligibility based off
of time in position and average hours worked
Referred Employees
Must Be in Good Standing & Referee must be employed with Smashburger at
time of payout. Bonus is paid in two distributions
Shift Leader Responsibilities
Reporting to the
Restaurant General Manager, our Shift Leaders are the champions of better
burgers! In this role you will :
Manage the
performance of both FOH & BOH employees
Promote a fun and
positive work environment
Manage the
effectiveness of people focused processes and systems
Provide initial
and ongoing training to all employees within the unit utilizing SmashConnect,
LMS, and 4 step method of training
Reward and
recognizes employee performance that exceeds company standards
Manage with
integrity the daily completion of operational check lists to include
Line checks and
uniform standards
Opening / closing
check lists
Safe and deposit
logs
Manage the guest
experience metrics (NPS and OSAT)
Manage FSC
operational standards daily
Ensure all food
safety standards are followed & in compliance with local health depts.
Exemplify guest
service on each shift of the day and communicates SIZZLE service standards to
the employees
Manage the
successful onboarding and training for all new employees
Follow COGS
management procedures for food ordering and inventory
Follow company
cash policies to ensure minimal losses through theft or shortages
Manage daily
labor
Shift Leader Requirements
Previous Shift
Leader Experience
90-day completion
of train the trainer course
Flexible to work
nights, weekends, and holidays
Follow
Smashburger uniform standards
Ability
to follow all guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulations
Must successfully
complete Smashburger training program
Possess strong
communication skills, both written and verbal, to effectively communicate with restaurant
management, front line employees and corporate support teams
People management
skills to effectively select, assess, coach / counsel, develop, motivate, and
lead restaurant teams
Excellent
attention to detail
Proven time
management, consistency, and organizational skills
Highly motivated,
self-directed, and results driven
Physical ability
to stand for extended periods of time and to move and lift boxes of food /
supplies up to 50 lbs.
Ability to work
in high temperatures
All applicants and
employees have an equal opportunity for employment and advancement within
Smashburger. Smashburger is dedicated to
the principles of equal employment opportunity.
We prohibit unlawful discrimination against applicants, prospective applicants,
or employees on the basis of age 40 and over, race, sex, color, religion,
national origin, disability, genetic information, sexual orientation, gender
identity, military or veteran status, or any other applicable status protected
by state or local law. This prohibition
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment. We maintain
a workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in violation of
these company policies is also a violation of the law. Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be subject to
disciplinary action, up to and including immediate discharge.
Last updated : 2024-04-29
Full Time
Restaurants & Catering Services
$50k-70k (estimate)
12/31/2022
05/09/2024
smashburger.com
ARLINGTON, TX
3,000 - 7,500
2007
DAVID PROKUPEK
$10M - $50M
Restaurants & Catering Services
About Us Founded in June 2007 and based in Denver, Colorados Cherry Creek neighborhood, the first Smashburger opened with one simple notion in mind: to serve a better burger and, in the process, helped create a new category. The brand smashed convention to deliver an all-in better burger experience focused on fresh, quality ingredients, a cool, hip environment, and exceptional service conducive to a busy modern lifestyle. About JFC, our Parent Company In October 2015, Smashburger Master LLC, agreed to sell a significant stake to Jollibee Foods Corp. (JFC). Jollibee is the largest restaurant co...mpany in the Philippines, operating more than 3,000 restaurants, including Burger King Philippines, Red Ribbon, Chowking, Greenwich Pizza, and with 30% of its restaurants outside the Philippines. Today, Jollibee is the 100% owner of Smashburger and seeks to solidify the brand in the U.S. before its next chapter of growth in the U.S. and abroad, which includes organic growth, unit expansion and new acquisitions. In July 2019, Jollibee announced the acquisition of Coffee Bean and Tea Leaf moving further towards their vision of becoming one of the Top Five restaurant companies in the world. Jollibee is characterized by a culture of trust, humility, collaboration, decisiveness and executional excellence.
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The following is the career advancement route for Shift leader positions, which can be used as a reference in future career path planning. As a Shift leader, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Shift leader. You can explore the career advancement for a Shift leader below and select your interested title to get hiring information.