Position: Desktop Support Analyst

Duration: 6- 12 months (extendable)

Location: Schaumburg, IL (Onsite)

Shift: Flexible to work from 1 pm to 10 pm Central time

Here's What You'll Do:

• Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
• Provide remote support over the phone using remote desktop tools.
• Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops , peripherals, printers, mobile devices.
• Install and support desktop software for corporate laptops.
• Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images .
• Document and resolve all tickets in a timely manner, adhering to established SLAs.
• Interact with vendor support to resolve technical problems with hardware and/or software.
• Create and maintain internal IT knowledge base articles to document procedures.
• Create end user documentation ("How To", "FAQ").

Requirements:

• Experience with Active Directory, Intune, Exchange , and basic network troubleshooting
• Excellent customer service, attention to detail, communication and documentation skills.
• Must be a team player and willing to work "outside the box" to get things done as needed.
• Experience working in an IT Service Desk environment.
• Experience configuring and troubleshooting Windows & Mac laptop .
• Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
• Microsoft Teams, Apple MacBook.

Best Regards,

Vishal

Ext: 11

-Fax

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