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Requirements

Program Coordinator - Center for Intercultural Education and Development (CIED) - Georgetown University 

Georgetown’s Center for Intercultural Education and Development (CIED) was founded in 1981 and is recognized as a leader in educational exchange programs for people around the world ranging from youth to senior business and public policy officials.

Job Overview

The Program Coordinator supports the U.S. Department of State, Middle East Partnership Initiative (MEPI)funded Student Leaders Program (SLP), a non-degree leadership scholarship and program for Middle Eastern and North African (MENA) competitively selected university students. The Program Coordinator provides critical administrative, logistical, and IT/technical support for the SLP team. The Program Coordinator works closely with the SLP team and with diverse stakeholders - U.S. Department of State, U.S. Embassies across the MENA region, University faculty and staff, MENA youth leaders, MENA consultants, and service vendors (hotels, travel companies, event management and catering services, software companies, amongst others). This requires excellent communication (verbal and written) as well as superior interpersonal customer service skills. The position supports planning processes with three partner universities as well as with GU faculty and staff.

The Program Coordinator position requires excellent technical skills to manage a variety of online sites to design content (applications, surveys, forms) and to run analytics on participant responses. Examples of online site administration includes designing and managing the recruitment application platform and content (SurveyMonkey Apply application site receives 11,000 applications per annual recruitment cycle); generating weekly analytic reports from participant applications for the U.S. Department of State/MEPI; interfacing with site managers to troubleshoot issues and challenges, responding to applicant inquiries, updating manuals for different user functions, and working with U.S. Embassy personnel across the MENA region to recruit and manage participants. This position provides support for both in-person programming as well as support for fully online virtual programming in response to the COVID-19 pandemic. For online training and programmatic sessions, the Program Coordinator will arrange for use of GU Canvas, develop course structure, and technically facilitate virtual sessions on Zoom, serving as the primary point of contact and support for the different users. The Program Coordinator will also train students, faculty and staff on virtual programming technology enabling them to effectively pivot from an in-person program to a fully online program.

As a designated SEVIS Alternate Responsible Officer (ARO), the Program Coordinator is responsible for working with eight to twelve U.S. embassies to ensure SEVIS-compliant correct data input, issuance and processing of DS-2019 forms, and managing all participant J-1 visa SEVIS status needs and requirements in accordance with US regulations.

The Program Coordinator is responsible for participant and university staff domestic and international travel arrangements (ticketing and visas), logistics coordination and contracts with service providers/vendors such as hotels, transportation companies, cultural and educational institutions, U.S. and international consultants, health insurance, etc. Specifically, the Program Coordinator must be comfortable with complex and detailed travel and visa arrangements for participants (ex. Libya and Yemen), events management for the intensive 5- week U.S. summer program in Washington, D.C as well as a week-long follow on conference in the MENA region.

The Program Coordinator will use excellent interpersonal skills in following up with MENA youth leaders and consultants for a variety of tasks, including coordination of stipend payments to individuals across the MENA region. The Program Coordinator will develop and support website content, promotional materials, success stories, and reporting of program performance and evaluation for the quarterly reports, as well as for other reports.

Requirements and Qualifications

• Bachelor’s degree
• Strong interest in international youth development, leadership, and civic engagement
• Strong attention to detail, exceptional organizational and time management skills
• Ability to work independently as well as part of a team with a keen interest to enhance program process and outputs
• Excellent communication skills, both verbal and written, culturally sensitive when communicating with various stakeholders
• Strong English writing and editing skills for email communications, manuals, success stories, data analysis, reports, etc.
• Ability to perform complex and time sensitive administrative and logistical tasks, working with multiple service vendors, international travel from airline ticketing to U.S. Visa preparation, transportation, lodging, and meals logistics
• Strong Microsoft Office Suite skills, Google Suite including Word, Excel, PowerPoint
• Ability to manage various online sites and learning platforms to design and manage applications, surveys, as well as to run analytics on responses from downloading, disaggregating, and analyzing
• Comfortable with reviewing and synthesizing qualitative responses and data
• Ability to independently establish objectives, plan, direct, implement and manage support all logistical aspects of conferences and events
• Excellent interpersonal and customer service skills, with the ability to interact and communicate in a positive manner with diverse stakeholders, explaining clear instructions, exhibiting patience, answering questions
• Strong online virtual programming as well as in-person programming technical facilitation skills and support
• Excellent skills for the preparation of working and informational manuals, financial and administrative reports, correspondence and written communications with partners, participants, and stakeholders
• Availability to occasionally work extra hours nights and weekends (may require minimal overnight travel), during the in-person program conferences in the U.S. and MENA region
• Demonstrated effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

Preferred Qualifications

• 6 months to 2 years of project management experience
• Ability to communicate in Arabic
• Experience with the MENA region
• Work experience with youth from the MENA region
• Ability to design and advertise social media branding and content for SLP (Facebook, Instagram, Twitter, Website)

Work Mode: Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. The employee will have to come to Georgetown University/CIED when requested by their supervisor and/or the CIED/ELP Program Directors. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation .

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

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Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.