Sierra Executive Solutions, Inc. (SES) is a 3rd party search firm recruiting for a hotel/casino client company's Assistant Manager of Hotel Operations.

General Summary of Job Duties

The Assistant Director of Hotel Operations role is to manage day to day operations and activities including managing personnel, collecting payments, monitoring budgets and evaluating hotel performance.

Essential Job Responsibilities and Duties

• Maintain a high quality of guest service according to company Mission Statement and F.A.S.T. Track Values Statement.
• Overseeing Team Members, including, but not limited to all Front Desk/Reservations/PBX/VIP Services Check-In Desk/Laundry/Housekeeping departments.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds, and expenses.
• Welcoming and registering guests once they arrive.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
• Will oversee technological advancements in the Hotel, including, but not limited to, self-check-in kiosks/mobile check-in.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Management.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
• Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness - Accountability - Service Excellence - Team Work

Skills, Education and Other Requirements

• Bachelor’s degree in hospitality, business administration, or a relevant field.
• A minimum of 3 years’ experience in hotel management or a similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.

Required Work Cards

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.
• Nevada Gaming Card

Machinery, Work Equipment, Programs, Software, Hardware Used

• Computer
• Microsoft Word/Excel/PowerPoint, and Outlook
• Property Management System (PMS)
• Multi-line telephone
• Fax machine
• Copier/Scanner
• Calculator / 10-Key