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Requisition No: 827292
Agency: Commerce
Working Title: CUSTOMER SERVICE SPECIALIST - 40046106
Pay Plan: Career Service
Position Number: 40046106
Salary: $34,000.00
Posting Closing Date: 04/30/2024
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Job Title: CSL - CAREER SERVICE SPECIALIST
Requisition Title: CSL – Career Service Specialist
JOB TYPE: FULL-TIME
POSITION LOCATION: Greater Fort Lauderdale
Our Organization and Mission:
Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.
Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)
Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/
The Work You Will Do:
This position performs professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. Activities include the ability to interview and assess customer needs, job skills, education, knowledge, and abilities, and assist customers in registering as appropriate. Provide instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs. Refer customers to job openings, training opportunities, and other employment-related services as appropriate. Provide labor market information, orientation schedules, and/or other employment-related subjects and refer customers to supportive services as appropriate. Perform work and record activity and customer information in the Management Information System as needed. Assist in providing individual employment counseling services in a One-Stop Center using standardized counseling techniques which will assist customers.
Performs other related duties as required in a "seamless" service delivery system
The Difference You Will Make:
You will assist in helping Broward County residents obtain wages to be self-sufficient and sustainable through training and employment. The Customer Service Specialist is a member of the Florida Commerce team with CareerSource Broward.
Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
Broward County encompasses the Greater Fort Lauderdale area and is in the heart of South Florida’s tri-county region, it continues to grow by attracting development and new businesses. Broward County is a popular tourist destination and yachting capital of the world due to its semi-tropical climate, highlighted by more than 3,000 hours of sunshine, its beaches and year-round ocean breezes, waterways, and cultural offerings alongside its upscale restaurants, nightclubs, boutiques, and luxury hotels. Port Everglades is considered the 3rd largest cruise port in the world.
Once known strictly as a tourism-based economy, it now supports a diverse range of industries, including marine, manufacturing, finance, insurance, real estate, technology, avionics/aerospace, film, and television production. Broward County is establishing itself as a world-class international business center and one of the most desirable locations for new, expanding or relocating businesses. Being in Broward County will guarantee you a unique experience for professional growth, entertainment, and culture.
Broward County is also known for:
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options | * Retirement plan options, including employer contributions (www.myfrs.com) |
* Nine paid holidays and a Personal Holiday each year | * Annual and Sick Leave Benefits |
* Student Loan Forgiveness Program (Eligibility required) | * Flexible Spending Accounts |
* Tuition Fee Waivers (Accepted by major Florida colleges/universities) | * Ongoing comprehensive training provided |
* Career Growth | * Highly skilled, professional environment |
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
* We care about the success of our employees. | * We care about the success of our clients. |
* We are always improving our technology, our tools, our customer’s experiences, and ourselves. | * A rewarding experience for reliable, compassionate, and professional employees. |
Pay: $34,000.00/Annually
Your Specific Responsibilities:
Required Knowledge, Skills, and Abilities:
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Minimum:
Preferred:
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Full Time
$55k-71k (estimate)
04/14/2024
06/13/2024
ORLANDO, FL
<25
2019
<$5M
The job skills required for CUSTOMER SERVICE SPECIALIST - 40046106 include Customer Service, Problem Solving, Planning, Listening, Futures, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE SPECIALIST - 40046106. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE SPECIALIST - 40046106. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE SPECIALIST - 40046106 positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE SPECIALIST - 40046106, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE SPECIALIST - 40046106. You can explore the career advancement for a CUSTOMER SERVICE SPECIALIST - 40046106 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Customer Service Specialist.