Job Title: Product Manager - Trust & Safety

Role Summary:

The Product Manager for the Engineering Trust & Safety and Notifications Team will be at the forefront of our efforts to identify, mitigate, and prevent risks that could harm our users or undermine their trust in our platform. The Trust & Safety team is responsible for the sign-up, login flows, and authentication for customers and merchant partners. This team also manages the technical foundation for the internal notification platform. This role requires a unique blend of technical understanding, user empathy, and a deep commitment to authentication principles. You will collaborate closely with engineers, data scientists, user researchers, legal, policy, and other stakeholders to build safety features and improvements into our products.

Our Company 

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. 

This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community. 

Key Responsibilities:

- Lead the product vision and strategy for Sign-up/ Log-in and notification technical features, working closely with engineering teams to prioritize and deliver solutions that address safety concerns and improve the user experience.

- Define and track key performance indicators (KPIs) for trust and safety features to evaluate effectiveness and guide iterative improvement.

- Conduct in-depth analysis of user behavior, feedback, and safety incident data to identify product opportunities and define requirements for new safety features and improvements.

- Work cross-functionally with legal, policy, user research, and design teams to ensure that our authentication products meet regulatory requirements and align with our community standards.

- Develop and maintain a product roadmap for trust and safety, prioritizing initiatives based on impact, user needs, and resource availability.

- Serve as a subject matter expert on trust and safety within the product team, providing guidance and support on issues related to content moderation, user behavior, and platform integrity.

- Foster a culture of innovation within the team, encouraging experimentation and the adoption of new technologies and methodologies to enhance trust and safety.

Qualifications:

- 3 years of product management experience, ideally with a focus on trust and safety, authentication, security, or risk management in a technology or online platform environment.

- Strong analytical and problem-solving skills, with experience leveraging data to inform product decisions. Experience with SQL is strongly preferred. 

- Excellent communication and collaboration skills, with the ability to lead cross-functional teams and drive consensus among stakeholders.

- A deep understanding of user experience and a user-centric approach to product development.

- Familiarity with agile development methodologies and experience working closely with engineering teams.

- A passion for creating safe online environments and a commitment to ethical decision-making.

About You: 

• A character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. 
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. 

Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

• 2,000 - 3,333 USD Monthly

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