Primary Purpose : This position is primarily responsible for quickly and accurately performing daily departmental operations tasks that support our internal client-contact staff and the needs of external clients related to electronic payments, online banking, treasury management, data item processing/ entry, ACH, Check, Debit/Credit card processing, research and creative problem solving. This role can be based out of our Madison, Appleton or Windsor location.

Performance Dimensions

• Serves as Sb expert for all electronic banking transaction platforms
• Assists with client setup, password resets, technical and maintenance support*
• Supports departments in responding to member issues and requests for deposit account research and verifications, works directly with clients when needed to fulfill requests and resolve issues
• Processes credit card requests and performs necessary postings and maintenance of payments, new card orders, limit modifications, and system report archiving
• Monitors, tracks, processes, and completes new and unauthorized debit/ credit card transactions
• Performs and completes daily Exception Item Processing; stop payments, non-post items and NSF Items
• Performs daily report review for inactive/ controlled accounts, ACH Returns/ NOC’s, OFAC, card case management, new/ closed accounts, tokenization, and duplicate image capture items to identify and complete necessary follow up actions
• Assists in the performance of the daily workflow of the item/ image capture process
• Posts daily incoming and outgoing wire transfers
• Reviews and approves daily ACH and External Transfer files
• Completes Daily Originator Returns and NOC’s
• Print notices, statements, escrow, and interest checks
• Performs Incoming ICL Transactions, returns and adjustments
• Tracks account document exceptions, and works with bankers to resolve
• Process garnishments and levies
• Prepares and submits IBRETA and IOLTA remittance
• Assists with specification changes to member-facing products and services
• Processes and assists with foreign collection items
• Updates departmental policies and procedures as assigned by management
• Provides administrative support preparing EOY tax documents/ reporting for retirement
• Stays abreast of compliance and regulatory security requirements ensure regular adherence to time frame and code requirements

*Including but not limited to Online Banking, Bill Payment, ACH Origination, Wire Transfers, External Transfers, Positive Pay, Remote Deposit Capture, Mobile Capture, Zelle®, Tokenization, and PIM.

Qualifications:

• Required knowledge and/or experience includes but is not limited to item processing; ACH and deposit/ deposit account operations; CIF; Data Entry and file maintenance; and basic accounting.
• General understanding of related legal and compliance issues
• Strong organizational and time-management skills with the ability to effectively multi-task and provide timely updates, responses, and resolutions
• Demonstrated ability to complete all job functions in a timely and accurate manner and consistently meet deadlines
• Excellent verbal and written communication skills including the ability to interpret and explain policies and procedures in a comprehensive manner
• Ability to communicate in a courteous and professional manner in-person, over the phone, and via email
• Competence with MS Office products and general office equipment
• Minimum of a high school diploma
• Bondable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.