Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Job Description
Role
ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.
The Alliance and Acquisition Operations Director will work with cross-functional teams to operationalize alliance and acquisition offers. You will design and drive continuous optimization of NPI processes to create repeatable and scalable models for launching new offers. The ideal candidate has a proven track record of launching products successfully, turning strategy into execution, transforming to drive operational scale to support ServiceNow's speed of innovation, and delivering business outcomes on time and with high quality. The successful candidate is results-driven, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.
What you get to do in this role:

• Play an active role in launching new NPI offers related to alliance and acquisition
• Design/optimize businesses processes to support new offers launch
• Assess NPI offers for Go-To Market (GTM) readiness
• Support the execution of Partner Source strategy across resell, Service Providers (SP), and embedded solution offers
• Co-develop an engagement model that is repeatable, agile, and optimized launch process for these offers
• Support the execution of Partner Source strategy across resell, Service Providers (SP), and embedded solution offers
• Act as the Program Lead to enable GTM readiness across all functions to launch the offer
• Lead the Lead to Cash cross-functional team to develop the business process & operational requirements for transactability for the offers
• Work with IT and Partner Ops Biz Architecture and Process leaders as needed to prioritize and execute the solutions
• Conduct operational assessments and assess resource/funding needs and operational plans as needed to support partnership agreements
• Define and execute program plans with cross-functional teams to ensure commercial & operational readiness for launch
• Ensure comprehensive planning including post sale readiness
• Develop, manage, and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
• Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives
• Conduct a thorough due diligence on potential acquisition targets, assess the Sales, Marketing, Partner and Operations aspects to identify any risks or synergies associated with the deal

Qualifications
Our ideal candidate:

• You are a critical thinker, embracing 'out of the box' thinking to solve problems
• Proven experience in launching SaaS offers, experience with alliance business model is highly desirable. Well-versed in SaaS business processes and customer lifecycle
• Exemplary program management skills: this is in terms of process and documentation, keeping two steps ahead of the plan (foreseeing issues, risks, dependencies); leading and facilitating meetings; crisp verbal & written communication skills with ability to negotiate/influence and work cross-functionally
• Highly analytical, fact driven, and process orientated mindset
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
• Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
• Ability to challenge the status quo and develop mindshare to drive towards a common goal
• Ability to synthesize information that can be easily consumed by various executive audiences
• Good understanding to Quote to Cash, Goal to Compensation and partner business processes
• Inspires and empowers people across ServiceNow to unleash their full potential and capabilities in service of our customers and each other
• Motivates people to dream big, take risks, and be relentless in the pursuit of excellence. Can rally teams to achieve results reliably and with urgency. Model's integrity and respect for others and works to embody our values
• Drives results that deliver short-and-long term value for all ServiceNow's global stakeholders - customers, partners, employees, investors, etc
• Pursues reliable outcomes and predictable high performance over time while also knowing when to take risk and pursue disruptive initiatives that lay the foundation today for breakthrough value tomorrow
• Establishes clear priorities, aligns activities, simplifies the complex, makes decisions, and executes with speed and urgency. Rolls up his/her sleeves and is a relentless problem-solver with a bias to action

For positions in the Bay Area, we offer a base pay of $173,100 - $302,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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