Adheres to the mission of SERCO. Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes. Provides intake services for applicants seeking subsidized child care services. Accepts and coordinates referrals for child care from authorized referral sources. Determines, verifies, and documents eligibility and notifies parents of their eligibility status. Enrolls categorically eligible children as authorize...
The. Productivity Manager. is responsible for overseeing the daily operations and service delivery at the SERCO-operated One Stop Center. This role provides daily guidance and training to all staff, ensures that client services are delivered effectively, and that all performance metrics are achieved. The Productivity Manager plays a key role in managing resources, aligning projects with business needs, and driving continuous improvement across th...
