About Sentral
Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home . Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.
Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com.
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Package Concierge is essential to supporting our growing need for increased mail and package support at the property level. This role provides five-star guest service by communicating with residents and guests on all of their mail and package needs. This includes, but is not limited to, preparing outgoing mail and packages, receiving, storing and organizing all incoming mail and packages, communicating with residents about their mail and packages and delivering packages directly to residents and guests.
This is an in-person role located in Downtown Los Angeles. The shift schedule is Sunday-Thursday from 12pm-8:30pm.
What You'll Do:

• Prepare outgoing mail and packages
• Receive, store and organize all incoming mail and package
• Communicate with residents about their mail and packages and delivering packages directly to residents and guests
• Prepare shipping documents
• Distribute mail and packages
• Receive, process and verify incoming and outgoing mail/package
• Maintain records of incoming and outgoing mail/packages
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• High School diploma or equivalent preferred
• Experience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management, etc.)
• Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
• Exceptional interpersonal and self-awareness skills, including active listening skills
• Proficient with communication technology and quick learner of new software
• Excellent written and verbal communication skills
• Demonstrated enthusiasm for creating inclusive and respectful workplaces
• Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
• Strong attention to detail and excellent organizational skills
• Strong customer service skills
• Ability to work with a team
• Ability to lift up to 50 lbs and stand for the duration of a shift
• Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Career Development: We offer extensive learning and development opportunities to support growth.
• Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.