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Our client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC.
ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
Location : This position will be 100% onsite at the customer location(s) in Washington, DC
Clearance : Public Trust security clearance required (Secret Clearance highly desired)
The types of work a candidate for these positions should expect to perform include but aren’t limited to the following :
ESA V prides itself in providing high-quality customer support. A key part of the deskside support staff’s job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner.
As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions.
Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice.
Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved.
This white glove service may sometimes require after-hours support to be provided.
If this sounds like the kind of environment where you can thrive, keep reading!
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff.
Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools.
Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience :
Desired Requirements :
ABBTECH is an EOE / Minorities / Women / Disabled Individuals / Veterans
Last updated : 2024-05-19
Full Time
$66k-83k (estimate)
05/20/2024
08/16/2024
The job skills required for Help desk support specialist include Help Desk, Customer Service, Technical Support, Active Directory, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support specialist positions, which can be used as a reference in future career path planning. As a Help desk support specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support specialist. You can explore the career advancement for a Help desk support specialist below and select your interested title to get hiring information.