Major Responsibilities:

• Leads the shift or area by assigning, monitoring, and reviewing progress and accuracy of technician work. Acts as a resource to team members and provides day to day direction including addressing urgent customer and team member needs. Provides guidance on more complex issues and escalates concerns and resource needs to department leadership as appropriate.

• Assists with human resource responsibilities which may include interviewing, selection, development, conflict resolution, and engagement. Assists in interpreting policy and procedures and updates staff on changes. Holds team members accountable to policy and procedure.

• Identifies quality improvement opportunities and collaborates with site leaders to design and implement quality improvement initiatives. Leads teams to identify best practices support implementations.

• Works in a flexible manner to ensure that department resources are appropriately distributed and that a safe environment is maintained at all times. Assumes duties for other technicians as needs arise. Serves as a role model for safe, effective, and efficient care and as a liaison between technician team and department leadership.

• Runs appropriate reports to ensure that productivity, financial, legal, regulatory, and accreditation needs are being met on each shift. Follows up when gaps are identified and promptly escalates concerns.

• Oversees use of automation and technology to maintain equipment and provide a safe and effective work environment. Troubleshoots department automation and complex distribution needs.

• Ensures that department documentation is correct and satisfies all legal, regulatory, and accrediting bodies. Addresses gaps in documentation and escalates concerns to department leaders promptly.

• Participates in the development and implementation of training materials and programs. Trains other team members and helps ensure that orientation, training, education and competency are complete and documented.

• Actively takes part in sharing information in department huddles and team member meetings. Collaborates with department leadership to ensure updates and changes are effectively communicated to all team members. Identifies opportunities to improve team member engagement and culture of safety in the department.

Licensure, Registration, and/or Certification Required:

Licensure (IL only): Pharmacy Technician or Pharmacy Technician Student; Certification (CPhT) issued by PTCB; State of Wisconsin (registration).

Patient facing teammates may be required to have two certifications: Immunization and non-vaccine injectable to be granted from the state of WI or if from out of state, the program is approved by the accreditation council for pharmacy education (ACPE) or by the WI pharmacy examining board.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 5 years of experience in a hospital technician role.

Knowledge, Skills & Abilities Required:

• Good mathematics skills.
• Attention to details.
• Good communication (written and verbal) and interpersonal skills.
• Exceptional customer service, problem resolution and process development skills.
• Basic computer skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job
• Frequent fine motor motion of hands and wrists to operate keyboard and manipulate syringes
• Lifts, carries, and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique
• Will be frequently required to lift to 35 lbs., lift and carry up to 35 lbs. at waist height a reasonable distance, push/pull with 30 lbs. of force
• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• Must have functional speech, vision, touch, and hearing
• May be exposed to chemical hazards

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.