Member Services Representative

Crunch Fitness is a leading fitness chain committed to making fitness fun. Our gyms provide a high-energy atmosphere where members can work out, socialize, and achieve their fitness goals. We believe in creating a clean and safe environment for our members to enjoy, and our cleaners play a vital role in maintaining this standard.

Position Overview:

The Front Desk Team Member will greet and direct members, guests and staff as they enter the gym and provide control of the front door. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Assistant General Manager.

Responsibilities:

• Enthusiastically greets each member and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Membership sales.
• Check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and rectify issues as required.
• Register all guests into the gym using proper registration procedures.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name and contact information.
• Responds immediately to member requests, inquiries and concerns.
• Maintain professional appearance and wear proper uniform attire with name tag while on duty.
• Reserves time/makes appointments for additional amenities, such as tanning, hydromassage, and red light therapy.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to company standards.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Completes all required shift duties and cleaning tasks.
• Performs other reasonable work assignments as directed by the General Manager, Assistant General Manager, and/or Front Desk Lead.

**Qualifications:**

- Ability to work independently and efficiently with minimal supervision.

- Strong attention to detail and commitment to maintaining a clean and safe environment.

- Excellent communication skills and the ability to work effectively in a team.

- Physical stamina and the ability to lift, push, or pull heavy equipment and supplies.

- Knowledge of safety guidelines for handling cleaning chemicals and equipment.

- Positive attitude and a passion for maintaining a clean and welcoming gym environment.

**Benefits:**

- Competitive hourly wage

- Employee gym membership

- Opportunity for growth and advancement within Crunch Fitness

Job Type: Part-time

Pay: $10.00 per hour

Expected hours: 20 – 28 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed
• Weekends only

Application Question(s):

• Are you available to work anytime between 2pm-10pm Monday-Friday?

Work Location: In person