The Learning and Development Manager (LDM) will ensure staff at LifeLong Medical Care have comprehensive and effective learning experiences through training during onboarding and ongoing professional development opportunities. The LDM will work cross functionally, under the supervision of the Chief People Officer or their designee, with Department Directors and Program Managers to research, build, deliver, maintain, and evaluate relevant training and professional development resources in different programmatic areas. The LDM will also support the organization's diversity, equity, inclusion and belonging (DEIB) and trauma-informed initiatives.

This is a hybrid role that requires 80% time in-person at various LifeLong locations in Alameda and Contra Costa counties.

This is a full time, exempt, benefit eligible position.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $105,000 - $132,000/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Provide visionary leadership to the development and execution of LifeLong's learning and professional development approach
• Identify and integrate best practices in adult learning throughout LifeLong's learning and professional development resources
• Partner in the development and refinement of culturally responsive curriculums, educational resources, and training collateral (e.g. handouts, tip sheets, job aids)
• Develop and maintain relationships with outside consultants, subject matter experts, and trainers as applicable
• Monitor the effectiveness of learning and professional development resources and incorporate adjustments for optimal learning and skill uptake
• Collaborate as part of a team of high-performing learning professionals to foster an organizational culture of continuous learning and quality improvement
• Collaborate with specific departments and teams (e.g., Diversity, Equity, Inclusion and Belonging, Homelessness Services) to support their learning and development priorities
• Conceptualize and deliver organizational change processes through strong project management skills
• Partner with Department and Program leadership to develop and deliver onboarding plans for new staff in a highly organized and professional manner, including communications, logistics, and coordination with other relevant HR teams
• Conduct outreach and engagement efforts to market learning and professional development opportunities with LifeLong staff
• Collaborate with supervisors to identify training and skill building resources that support staff to achieve their short- and long-term professional development goals
• Support supervisors with resources to help them tailor feedback and skill building to the individual learning and development needs of staff
• Explore and leverage technology solutions to enhance learning where appropriate, while achieving the right balance of in-person content delivery to best suit the needs of staff
• Conduct initial and periodic training needs assessment to identify priority learning and professional development topics using staff surveys and interviews, contract reviews, and environmental scans
• Champion diversity, equity, inclusion, and belonging within all aspects of LifeLong's learning and professional development practices and resources
• Partner with the Director of DEIB in implementing trauma-informed learning opportunities across the organization.
• Maintain accurate and comprehensive records of staff attendance and completion of learning and professional development opportunities
• Curate and maintain a catalog of all learning and professional development resources created and delivered to LifeLong staff

• Lead and inspire others through their exceptional skills in connecting and maintaining relationships with staff
• Ability to prioritize work and multi-task within specific timelines
• Strong organizational skills and high level of attention to detail
• Work well under pressure and manages stress effectively in a demanding and fast paced environment
• Demonstrate commitment to Anti-Racist work through dialogue, planning, and execution of culturally responsive resources to support staff
• Demonstrate a commitment to staying curious, learning, communicating, and working respectfully with people different from themselves
• Ability to be flexible and adaptive to change while maintaining a positive attitude
• Ability to seek direction/approval from manager(s) on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of ethical, confident, and sensitive staff
• Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations
• Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement

Job Requirements

• Bachelor's degree or higher
• 4 years of experience conducting similar tasks in project management, curriculum development, training delivery, facilitation, and evaluation
• Advanced experience using Microsoft Office, including PowerPoint, Word, Excel, and Outlook
• Advanced experience using different presentation platforms such as Canva or others
• Reliable means of transportation for travel to training locations