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Summary of Position:## Obtains, verifies and records all patient information through the registrations process to ensure proper records for all services received. #Provides support for scheduling and ordering of miscellaneous exams when necessary.# Assumes responsibility for maintaining confidential patient information and responsible with patient reception, direction and correspondence. Primary Job Responsibilities: Greeting Patients: Welcomes patients and accurately enters their information into applicable system.# Verifies the patient#s identification.# Uses proper identification and greeting when answering phone calls.# Triage calls and messages, and route to appropriate person/department as necessary. # Patient Registration: Collects all patient demographics in an accurate and efficient manner.# Obtains all signatures on appropriate paperwork.# Ensures a valid order is in the system. #Orders additional testing if needed (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas- complete inpatient admission process. # Insurance Verification: Obtains insurance information and scans card(s) into system.# Demonstrates increased proficiency with insurance verification and verification tools and online resources.# Check Medical Necessity.# Diagnosis Coding and abstracting when needed. Able to complete authorization requests when needed/as appropriate. # Collections: Collection patient copays and enters payments directly into the system.# Completes patient estimates when needed.# Completes cash reconciliation and deposits. # Medical Records: Maintain confidential medical records.# Obtains records necessary for office visit.# Process requests for medical information in accordance with established policies and procedures.# Respond to patient request for medical records. # Scheduling: Schedules medical office appointments and/or diagnostic services; physical, occupational or speech therapies; surgery or other imaging services Minimum Qualifications: High School diploma or GED.# Previous customer service experience required.# Previous medical office experience preferred. # Record processing test to be administered in Human Resources. # Medical terminology certificate preferred. # Required Skills, Abilities and Attributes: # Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.# Must be able to multitask while remaining professional, focused, composed and positive.# Excellent customer service skills and must display integrity, friendliness and compassion. Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff. Must be able to demonstrate effective and appropriate written and oral communication skills.# Ability to take and follow direction in a positive and appropriate manner. Must be flexible# #Takes initiative and embraces new opportunities to grow both personally and organizationally. Must be efficient and effective in the use of resources. Basic computer skills. Salary Range: $17.25 - $26.65 Pay Grade: 16 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.
Summary of Position: Obtains, verifies and records all patient information through the registrations process to ensure proper records for all services received. Provides support for scheduling and ordering of miscellaneous exams when necessary. Assumes responsibility for maintaining confidential patient information and responsible with patient reception, direction and correspondence.
Primary Job Responsibilities:
* Greeting Patients: Welcomes patients and accurately enters their information into applicable system. Verifies the patient's identification. Uses proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary.
* Patient Registration: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas- complete inpatient admission process.
* Insurance Verification: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed. Able to complete authorization requests when needed/as appropriate.
* Collections: Collection patient copays and enters payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits.
* Medical Records: Maintain confidential medical records. Obtains records necessary for office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient request for medical records.
* Scheduling: Schedules medical office appointments and/or diagnostic services; physical, occupational or speech therapies; surgery or other imaging services
Minimum Qualifications:
High School diploma or GED. Previous customer service experience required. Previous medical office experience preferred.
Record processing test to be administered in Human Resources.
Medical terminology certificate preferred.
Required Skills, Abilities and Attributes:
* Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
* Must be able to multitask while remaining professional, focused, composed and positive.
* Excellent customer service skills and must display integrity, friendliness and compassion.
* Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
* Must be able to demonstrate effective and appropriate written and oral communication skills.
* Ability to take and follow direction in a positive and appropriate manner.
* Must be flexible
* Takes initiative and embraces new opportunities to grow both personally and organizationally.
* Must be efficient and effective in the use of resources.
* Basic computer skills.
Salary Range: $17.25 - $26.65
Pay Grade: 16
Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.
Full Time
$37k-45k (estimate)
05/01/2024
05/14/2024
saratogahospital.org
SARATOGA SPRINGS, NY
1,000 - 3,000
1999
Private
ANGELO G CALBONE
$200M - $500M
Hospital
The following is the career advancement route for Patient Access Specialist positions, which can be used as a reference in future career path planning. As a Patient Access Specialist, it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Specialist. You can explore the career advancement for a Patient Access Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Specialist job description and responsibilities
As an essential member of the Revenue Cycle team, Patient Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers.
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Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
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Maintains patient confidentiality per HIPAA regulations.
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Preparing documents for admitting and discharging patients from the hospital.
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Under general supervision, performs complex level customer service functions primarily related to patient registrations.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Specialist jobs
Maintain positive working relationships with patients, physicians, visitors, and hospital staffs.
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Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
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Strong commitment to providing an outstanding patient experience.
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Practice customer service skills for dealing with patients.
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Must have strong knowledge of Patient Access functions and Front End billing processes.
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Step 3: View the best colleges and universities for Patient Access Specialist.