Description

MUST BE AVAILABLE TO WORK 11:30PM TO 7AM ON VARIOUS DAYS INCLUDING WEEKENDS AND HOLIDAYS. NIGHT AUDITOR EXPERIENCE REQUIRED.

This position is full time eligible for benefits.

This position pays $25.15 per hour for the 11:30pm-7:00am shift and will pay $24.15 for while attending meetings or working other shifts as needed.

As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.

Benefits

• Medical (Anthem, Kaiser or Simnsa)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation and Sick Pay
• Free Parking at the hotel while on duty ($200 value)
• Meal allowance per 8hr shift ($10 per shift)
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year

The Front Desk Supervisor will be responsible for the nightly activities of the Front Office and its staff. The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world. The following is just a few of the responsibilities of the position:

• Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Monitor GXP throughout shift for customer care cases, guest chats and work orders.
• Oversee the processing of night audit.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Answer main phone lines and assist/direct guests where needed.
• Ensures total guest satisfaction.

Job Requirements:

• High school graduate. Some college preferred.
• Must have 3-4 years customer service
• Must have 1-2 years of supervisory experience
• Previous front desk agent, front desk supervisor and night audit experience.
• Previous experience at a Marriott brand using PMS system a plus.

Why San Diego Marriott Gaslamp Quarter?

We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our associates as well. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!

The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (619) 446-6031 or email Tracy Smith at hr@gaslampmarriott.com to let us know the nature of your request.

Qualifications
Behaviors Team Player - Works well as a member of a group
Innovative - Consistently introduces new ideas and demonstrates original thinking
Leader - Inspires teammates to follow them
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity
Motivations Self-Starter - Inspired to perform without outside help
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Education Some college of Hospitality Management (preferred)
High School (required)
Experience 1 years: Front Office Supervisor (preferred)
2 years: Front Office/Guest Service (required)
2 years: Hotel (required)
2 years: Customer Service (required)
Skills

Time-Management (preferred)

Teamwork (preferred)

ONQ (preferred)

Problem Solving (preferred)

Organized (preferred)

Multi-Tasking (preferred)

Detail Oriented (required)

Customer Service (required)

Critical Thinking (preferred)

Conflict Resolution (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)