THE ROLEAs a Host, you are responsible for welcoming guests, seating them at tables, presenting menus to guests and answering questions about menu items, making recommendations upon request. In addition, being engaged with guests to provide a high level of hospitality in our dining rooms. AS THE HOST YOU WILL….

• Provide exceptional service at all times by following Sally’s Steps of Service.
• Greet guests in a warm and friendly manner as they arrive, setting the stage for an outstanding dining experience.
• Maintain an organized seating chart to optimize table turnover and ensure efficient service.
• Engage in conversation with guests to ensure they are comfortable while waiting.
• Communicate wait times with guests, putting them on a waiting list as necessary.
• Manager reservations, including taking bookings over the phone, or in person.
• Answer phone for take-out orders, and incoming guest queries.
• Escort guests to their tables, provide menus, and answer any initial questions.
• Demonstrate a thorough knowledge of the menu.
• Receive and record guests’ dining reservations.
• Provide great customer service.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Complete any and all side work assigned in a timely manner.
• Restroom checks throughout service.
• Maintain a clean and sanitary host station and lobby area.
• Assist in maintaining a clean and sanitary workplace.
• Adhere to all company policies, procedures, and sanitation guidelines.

Language

• English
• Basic Spanish (preferred but not required)

Experience

• Strong customer service skills
• Knowledge of the menu
• Ability to communicate basic food preparation.

Attention To Detail

• Taking responsibility for a thorough and detailed method of working.

Organizational Awareness

• Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.

• Shaping and expressing ideas and information in an effective manner.
• Builds on things that are already working well within the brand.

Integrity

• Upholding generally accepted social and ethical standards in job-related activities and behaviors.

Work Environment

• Ability to stand, walk, bend, for extended periods, and lift up to 25 lbs.
• Constant reaching turning and twisting

• Dental Insurance
• Flexible schedule
• Health insurance
• Paid sick time
• Referral program
• Vision insurance

• Bar
• Casual dining restaurant
• Upscale casual restaurant

• Day shift
• Night shift
• Weekend availability

Work Location: In person

IND126

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