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Guest Services Manager
$37k-58k (estimate)
Full Time
6 Days Ago
Aparium Hotel Group is Hiring a Guest Services Manager Near Denver, CO
| Position: Guest Services Manager | ||
| ||
| Job Id: 405 | ||
| # of Openings: 0 | ||
| GUEST SERVICES MANAGER Reports to: Assistant Director Of Rooms, this position is exemp t WHAT'S IN IT FOR YOU?
WHO WE ARE Hotels done differently. It is not just a slogan; it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a social club can be, Clayton thrives on the counterculture spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Clayton Members Club & Hotel is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels. At Clayton, the ideals of Opportunity, Equity, and Inclusion (OEI) for our members are at the forefront of the community and the environment we will create. WHO YOU ARE You are someone who is obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or ask the front desk what type of system they are using. You get excited about how amenities are packaged, a guest service story created by an employee's intuition, and can strip a bed faster than the best housekeeper. You enjoy casual sophistication and realize the concept of luxury has evolved to be approachable and loathe heavily scripted interactions and cookie-cutter experiences. Your career experience is eclectic and dynamic and take great pride in having worked your way through a variety of rooms division roles. You are humble and understand the need to work side by side with others and take feedback seriously to improve upon processes. You love the collaborative environment you find in hotels and have a special place in your heart for the people and teams you have worked with and developed throughout your career.THE ROLE The Guest Services Manager sets the tone for the front-of-house guest experience of the hotel. This integral role alongside the Assistant Director of Rooms leads the Guest Service Ambassadors, ensuring that the service delivered to our members and guests is unique and memorable, meeting our high expectations. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork. Instead, your day is spent where you are at your best: in the lobby with your team, delivering innovative member and guest experiences. The Guest Services Manager reports to the Assistant Director Of Rooms, working together on how to deliver remarkable guest experiences. It is critical the person in this position possesses a diverse knowledge of Rooms Division operations and is willing to dive into the day-to-day operation while balancing the needs of the department. You lead the team through your collaborative approach-you understand that the ability to act as a soldier is as critical as being a general. WHAT YOU WILL DO
REQUIREMENTS
HOW YOU LEAD
Pay Rate: $55,000.00 - $60,000.00 Annually Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances. Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer. | ||
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Job Summary
JOB TYPE
Full Time
SALARY
$37k-58k (estimate)
POST DATE
05/17/2024
EXPIRATION DATE
06/04/2024
The following is the career advancement route for Guest Services Manager positions, which can be used as a reference in future career path planning. As a Guest Services Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Manager. You can explore the career advancement for a Guest Services Manager below and select your interested title to get hiring information.
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