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Job Description
The Technical Support Tier II Representative primary role provides positive product support via phone and electronic communication. Additionally the Tier II acts as a facilitator to Tech Support Tier I Representatives on the team, by providing guidance, troubleshooting assistance, and higher-level technical support in addition to supporting all customer issues. This role works independently and as part of a team to find the best solution to the matter at hand. This position is responsible for providing accurate and prompt support for all CyberPower’s product lines (accessories, UPS, surge, software, etc.). It requires excellent customer service to our business partners, end-user customers, and to Tech Support Tier I Representatives.
This position formally reports to the Customer Support Manager and interacts on a regular basis with end-user customers, business partners, sales, administration, and management staff. This position works cooperatively with others as requested
RESPONSIBILITIES
REQUIREMENTS
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Types: Full-time, Temp-to-hire
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: Hybrid remote in Shakopee, MN 55379
Full Time | Temporary | Other
$106k-138k (estimate)
05/08/2024
09/04/2024
cyberpowersystems.com
Shakopee, MN
200 - 500