SUMMARY

The Support Specialist is responsible for directly supervising resident actions and movements, thus assuring that all program rules and regulations and contracting sources are followed. The Support Specialist serves as a liaison between resident and case management staff. He/she informally guides and supports residents and acts as the ongoing contact for residents. The person is responsible for maintaining accountability and a positive atmosphere that promotes client motivation and change. He/she also maintains fire, housekeeping, and sanitation regulations. As needed, the person will also be responsible for completing various duties for nonresidential clients.

Pay ranges from $17-$19 per hour

This role has a $2 shift differential for overnight shifts

RESPONSIBILITIES

• Monitors house activities while directly supervising resident actions and movements. Assures that program clients follow all program rules and regulations.
• Handles discipline of program residents in the event of major/minor program violations.
• Maintains security, safety, and sanitation of the facility in accordance with policy and any ordinances/laws pertaining to the facility. This includes conducting rounds of the facility on a regular basis.
• Conducts intakes for new residents, including obtaining background information, explanation of program rules and expectations, and orientation of the facility.
• Exercises responsible communication with clients and staff including maintaining daily log, recording client data on bed check sheet, completing incident reports as needed, making appropriate telephone contacts, maintaining client confidentiality, and any other designated record keeping.
• Performs searches of facility and residents and their belongings as needed or scheduled.
• Maintains ethical practices in relationships with clients (PREA compliance), staff, outside individuals, and community agencies.
• Provides clients with guidance and support on an informal basis as needed. Serves as a liaison between clients and case managers, while serving as the ongoing contact to the clients.
• Collects urinalysis samples (same sex clients) and perform random breath analysis test to assigned residential and nonresidential clients.

QUALIFICATIONS/REQUIREMENTS

Required:

• High School Diploma/GED
• One year free of problematic substance use

Preferred:

• Bachelor’s degree in human services or related field
• Experience with substance use treatment, criminal justice, or related field
• Clear and professional communication skills, including both oral and written
• Ability to relate to people from diverse backgrounds with multiple individual and systemic barriers to success
• Leadership skills and the capability of working alone with very little supervision
• Ability to act as a positive and supportive presence for program client with a highly professional approach and a commitment to person-centered care

Join a team whose innovative work addresses the complex and intersecting challenges of addiction, homelessness, disability, poverty, and criminal justice involvement. RS EDEN promotes recovery and resilience in our clients as they build new beginnings through these person-centered programs, including residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. Our team provides creative solutions that support individual and community safety as well as holistic wellness and recovery.

RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).

We offer competitive compensation and benefits package including:

Health, Dental, and Vision. Life, Short-Term, and Long-Term disability insurance.
Retirement plan with company contribution
Generous paid time off
12 annual holidays
Tuition Reimbursement
Paid Parental Leave

Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of job function and responsibility. Other tasks may be assigned from time-to-time by the supervisor and the position may become specialized in focus, all of which would also be considered a part of this job description. All job descriptions are subject to periodic review and any changes will be addressed with both the employee and supervisor.

AA/EEO