** Branch Managers - Highly Experienced**

**Job Category****:** Nusenda **Requisition Number****:** BRANC003452 Showing 1 location **Job Details**

**Description**

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

We invest in people and their careers. Our competitive employee benefits include healthcare, a fully paid pension plan and 401(k) matching contributions, and professional development and tuition reimbursement.

Thank you for your interest in joining the Nusenda team!

We are currently looking for an Branch Manager to join our DeVargas Branch. In this position, you will be responsible for managing and directing all staff and operations, ensuring the branch meets organizational, operational, and service expectations. You serve as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members financial needs. You will also be responsible for leading team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues, while building trust through everyday interactions.

**What you'll do:**

* Responsible for the oversight of branch operations to include the Teller and Financial Platform ensuring all member needs are met in accordance to department expectations.

* Develops methods to supports department and organizational initiatives to ensure the delivery of exceptional member service and needs based sales culture.

* Assists members with their financial needs through a consultative needs-based approach. Assists members with account and loan products and services, answer questions, operate as a teller as needed, and handles problem resolution within authority level. Refers members to specialized departments as needed.

* Assists in a variety of tasks to ensure efficient office operations including opening and closing procedures.

* Leads and manages subordinates in respect to hiring, training, development, and evaluation of employee performance within the department. Recommends promotions/transfers and salary adjustments.

* Supports the development of staff by conducting huddles, kickoffs, and department meetings aligned to support organizational goals.

**What you'll need:**

* Three to five years of similar or related experience

* Bachelor's Degree in Business Administration or related field

* Advanced knowledge of branch operations including all teller functions, consumer lending, sales, and service techniques.

**Key Skills & Experience:**

* Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution.

* Exceptional verbal, written and presentation skills with the ability to work with multiple levels of the organization.

* Development, performance management, training, and employee counseling skills essential.

* Excellent organizational and attention to detail skills.

* Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.

* Ability to adapt quickly to change and proactively communicate.

* Experienced in Microsoft Office programs to include Excel, Word, Outlook and all internal systems as affiliated with the department.

We are searching for candidates who can work **Full-Time 40 hours** per week with open availability and flexibility, **Monday- Saturday.**

**As Nusenda strives to protect its employees and members from the ongoing pandemic, the health of our employees is our first priority. We are working with our teams to ensure your safety and mitigate potential exposure for all employees. We encourage all employee to get vaccinated against COVID-19 and provide a financial incentive for those who do.**

***Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.***

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