The Thrift Store Manager plans, supervises, monitors and evaluates the daily operations of the Thrift Store. The Thrift Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Actively promotes the vision and mission of the Thrift Store.
• Oversees and manages all store operations.
• Increases sales and knowledge of the store within the community.
• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
• Creates and implements a marketing/promotion strategy for the store, including sales and events.
• Controls shrink, expenses, and payroll.
• Improves in-store aesthetics, flow, and organization.
• Ensures store is well stocked while maintaining a clean, attractive, and safe environment.
• Trains volunteers in cashiering, inventory, and customer service skills.
• Manages cashiers/volunteers to achieve maximum efficiency.
• Conducts opening and closing store operations.
• Produces daily and monthly reports.
• Accurately processes bank deposits.
• Welcomes and attends to customers and volunteers.
• Maintains inventory system for sales floor.

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:

• Associate's Degree required in business management or equivalent.
• Minimum of two years' experience in retail sales and two years management experience.
• Basic mathematical abilities, including the ability to add, subtract, divide, multiply, and tabulate figures.

Organizational/Interpersonal Skills:

• Excellent organizational skills are required.
• Knowledge of principles and processes for providing customer and personal services.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Strong teamwork skills required.
• Excellent time management skills required.

Language/Communication Skills:

• The ability to communicate, listen to and understand information and ideas presented through spoken words and sentences.
• The ability to read and understand information and ideas presented in writing and maps.
• Good verbal communication skills and excellent active listening skills.
• Strong English language skills in both spoken and written word.

Physical Requirements:
This position frequently requires moving stock, stocking shelves, organizing donations and keeping the store in customer-ready condition. This position also requires the ability to:

• Process information and merchandise through computer system and POS register system.
• Freely access all areas of the store including selling floor, stock area, and register area.
• Operate and use all equipment necessary to run the store.
• Climb ladders.
• Move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Work varied hours/days to oversee store operations.