Description

The Young Adult Shelter (YAS) provides youths and young adults ages 18-24 with a safe shelter 365 days a year. More importantly, the YAS offers life-saving and life-changing programs that provide medical care, food, and resources to the young people in our community who need it most.

The young adults who access the YAS most often have experienced or may be experiencing a variety of inequities and disparities; including but not limited to: homelessness, economic instability, high rates of chronic health and mental health conditions, traumatic events, lack of social support, etc. These participants, typically, have developed numerous skills that have helped them survive and meet their needs on the streets, while facing many barriers.

The Program Manager is responsible for overseeing the day-to-day operations of YAS, as well as evaluating opportunities for growth and forecasting. This role is also responsible for the professional development of YAS staff, conducting program training, and managing the key meetings within YAS - all while upholding and modeling the culture and values of the agency.
As a critical leader in the organization, YAS Program Manager must be growth oriented, proactive in servant leadership, and must think strategically to frame and find solutions to the most demanding business challenges. This role is responsible for driving results within the YAS program, facilitating effective and efficient change management, and responding quickly to eliminate barriers while maintaining focus on the highest impact initiatives.

VOA serves people of many ages, racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs; therefore, we seek a workforce, which reflects this diversity. VOA is committed to the successes of young adults and breaking the cycle of homelessness.

Position Type and Expected Hours of Work:  

This is a full-time position with 40 work hours per week. Core work hours fall between 8am and 8pm Monday through Friday. However, schedules may vary depending on the needs of the young adults and sometimes may require long work hours and varied shifts, as well working on holidays, weekends, and evenings. Additionally, this position requires being on-call on a rotating schedule.

Essential Duties and Responsibilities:  

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. The essential functions of the position include, but are not limited to the following:

• Recruit, interview, hire, train, supervise, develop, evaluate, and coach YAS program staff and supervisees.
• Administer recognition and professional development/coaching, address complaints, and resolve problems.
• Hold regular one-on-one/professional development meetings with immediate supervisees.
• Ensuring staffing levels are appropriate for all shifts for YAS.
• Oversee all training of new shelter staff on policy and procedures and other areas pertaining to VOA and YAS policies.
• Oversee regular shelter staff meetings.
• Respect and value all participants, regardless of circumstance, behavior, or need.
• Maintain appropriate boundaries with participants and employees according to VOA agency and YAS program policies.
• Inform Director or designee of any unusual incidents.
• Prepare and submit all reports pertaining to the program by scheduled deadlines.
• Oversee the development of participant care plans and review intakes to ensure they are meeting all funding and regulatory requirements.
• Make necessary notifications when required to Law Enforcement, Supervisors, etc.
• Develop and maintain knowledge of area resources available for young adults.
• Seek out new opportunities in the community to expand services offered to young adults.
• Build and sustain collaborative relationships with Systems of Care, Anchor Community Initiative and the Continuum of care for the purpose of providing holistic care to young adults experiencing homelessness.
• Participate in community activities and events to increase awareness of the barriers faced by young adults experiencing homelessness.
• Enforce, understand, adhere to, and uphold VOA and YAS policies, procedures, and professional code of ethics and boundaries. 
• Understand and maintain YAS budgets and funding.
• Complete and submit required reports for all funders.

Additional Duties and Responsibilities: 

• Performs other related duties as required or assigned.
• Travel as required. Travel is primarily local and during the business day; although very occasional out-of-the-area and overnight travel may be expected.
• This role has supervisory responsibilities, which customarily and regularly directs the work of two or more full-time employees and has the authority to hire or fire other employees.

Compensation and Benefits:

Monetary compensation for this role is $32.56 per hour, but other benefits of working at VOA go far beyond that:

• Short Term and Long Term Disability
• Supplemental Insurance
• 8 Paid Annual Holidays
• Up to 5 additional discretionary annual holidays (depending on hire date)
• Company-issued cell phone and laptop
• Paid Sick Leave
• Paid Time Off
• Mileage Reimbursement
• Three Aflac Insurance Policies to electively enroll in: Accident Protection, Critical Illness and Hospital Indemnity
• 403(b) Retirement Plan including up to 25% employer match up to $500 per year
• Ongoing program specific training and professional development training
• Opportunity for career growth and professional development
• Work/Life Balance: We are dedicated to being flexible for family and self-care!

Requirements

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Required Education and/or Experience: To perform this job successfully, an individual must have:

• At least five (5) years of experience managing programs.

OR 

• At least three (3) years of experience supervising multiple staff.

AND one (1) of the following:

• Master’s Degree in Social Services or closely related field, WITH
• At least one (1) year of experience working with young adults;

OR

• Bachelor’s Degree in Social Services or closely related field, WITH
• At least two (2) years of experience working with young adults;

OR

• At least five (5) years of full-time experience in a relevant field.

Certificates and/or Licenses: 

• Be eligible to be licensed as Agency Affiliated Counselor (AAC) and apply for credential within 30 days of hire
• Become CPR/First Aid/BBP Certified within 6 months of employment
• Have a valid Driver’s License
• Have a Food Handler’s Permit
• Have the ability to maintain Auto Liability Insurance
• Successfully pass a Comprehensive Criminal History Background Check and Driving Record Review

Preferred Education and/or Experience: 

• Master’s Degree in related field
• At least five years of experience managing programs
• At least three years of experience supervising multiple staff

Bona Fide Occupational Qualifications:  

Must be at least 21 years of age according to the program and funding requirements.

Skills, Abilities, and Competencies: For an employee to succeed in this position they must have:

• Ability to communicate effectively, orally and in writing; including demonstrated strong interpersonal skills.
• Ability to retain high professional standards regarding confidentiality.
• Ability to multi-task and work in a high volume, fast-paced environment, balancing changing priorities.
• Proven ability for attention to detail.
• Ability to interact effectively with employees and managers from diverse socio-economic and ethnic backgrounds.
• Excellent public speaking skills for large and small groups.
• Strong analytical and organizational skills.
• Knowledge of Medicaid and/or Medicare and/or Medicare enrollment services and process.
• Proficient in computer operations/navigating in MS Office, including word processing, spreadsheet, and database management (Credible, CMIS); aptitude and ability to learn related technical skills.
• Proficient reporting skills including auditing data and processes regularly to produce reports and/or communications to applicable stakeholders.

Physical Requirements: 

In order to meet all expectations of this position, an individual must be able to: 

• Regularly: operates a computer with keyboard and mouse, as well as other office equipment, such as printers, copy machines, telephones, etc.; perceive text and buttons on the computer screen and discern print and handwriting on paper forms in order to complete intakes, case notes, and other required physical and electronic documentation for participants files. 
• Frequently: remain in a stationary position (such as sitting or standing) and move about inside and outside of the shelter to access file cabinets, office machinery, etc.; help lift and/or move participants possessions, small to medium objects in the shelter, and/or cleaning supplies (up to 25 pounds). 
• Occasionally: ascend and descend stairs, when accompanying participants to various appointments; help to lift and/or move food, shelter furniture, and large shelter items, such as furniture, large orders delivered to the shelter, etc. (up to 50 pounds). 

Work Conditions: 

While performing the essential duties/responsibilities of this job, the employee may experience the following environmental conditions at the frequency indicated: 

• Noise Conditions: This position operates out of a shelter for young adults (ages 18-24). The environment can often be loud and chaotic. 
• Heat/Cold: May be subject to heat, cold, wet, and/or humid weather conditions, and occasionally extreme heat and/or cold. 
• Injury Exposure: Position requires working with standard office equipment – copy machine, computers, and phones.
• Atmospheric Exposures: May be exposed to various scents and perfumes, less than sanitary or uncomfortable conditions, various pests and pathogens, participants’ service and emotional support animals, as well as participants in physical, mental or emotional distress.