We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile® program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.

Ronald McDonald House Charities is in search of Family Services Coordinators. The Family Services Coordinator is an active member of the operations team. The Family Services Coordinator is responsible for maintaining program function including, registering, and checking out families, monitoring the physical structure of the facility, supervising housekeeping, and maintenance, and overseeing related volunteer/donor projects and tasks during assigned shifts

Primary schedule is:

• Two to three weekend shifts monthly defined below:
  • Shift 1 begins Friday at 9pm until Saturday at 9pm,
  • Shift 2 begins Saturday at 9pm until Sunday at 10pm

What You’ll Do: 

• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities, or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for the use of available rooms, to provide service to as many families as possible.
• Assist with statistics for the program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked.
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Complete all data entry, record keeping, and documentation for the shift.

Skills And Background: 

• Must be a self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.
• Basic office work, as well as the physical ability to perform all household tasks as needed (ie. Cleaning, making beds, laundry, etc.)
• Must be willing and able to move between necessary program locations.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
• 2 years of people-oriented work experience
• Must be comfortable learning and navigating technology including but not limited to computers, tablets, and data systems.
• Must be capable of carrying 35 lbs. with or without accommodations.

At Ronald McDonald House Charities of Chicagoland and Northwest Indiana, we believe in diversity, equity, and inclusion in the workplace, and we welcome and will consider applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Ronald McDonald House Charities of Chicagoland and Northwest Indiana provides reasonable accommodation to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process, please contact workwithus@rmhccni.org. Reasonable accommodations will be determined on a case-by-case basis.