JOB FUNCTION / PURPOSE

The Community Manager I is responsible for overseeing the day-to-day management and coordination of Association operations and administrative function in order to maintain a smooth running & properly functioning communities. For this role, LCAM license is required.

PRIMARY RESPONSIBILITIES

• Works with Board members, Lead Property Managers, Senior Managers and Regional Manager to develop strategic direction of the Association. Ensures on-site activities align with mission, vision, goals and critical success factors.
• Develops, communicates and monitors property budgets. Reviews monthly finances and makes recommendations to the Board as needed. Reviews, approves and audits vendor and utility company invoices. Prepares monthly financial reports.
• Coordinates, negotiates and administers vendor contracts for property-level services in accordance with Association management agreement and Board of Directors.
• Conducts monthly property inspections. Prepares and communicates deed restriction violations as needed. Enforces all policies, rules and SOPs.
• Attends all Board and annual meetings. Prepares and distributes meeting notices, agenda and minutes.
• Responds to calls and inquiries from Board members, homeowners and vendors. Ensures that all calls and inquiries are reported, resolved and recorded.
• Works with Community Manager Lead and Senior Managers for on-going training and mentoring.
• Other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience: BA/BS and 1-2 year of Community/Association management experience or AA and 2-3 years of Community/Association management experience.

Licenses/Certifications: Valid Driver's License. CMCA, AMS preferred. LCAM is required.

Technical: Advanced proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Communicates detailed information.

Problem Solving & Quality: Pays attention to detail. Identifies & solves complex issues. Escalates issues accordingly; Checks work for quality. Shares suggestions to improve quality & productivity. Identifies, solves complex issues.

Managing For Results: Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks, projects & priorities. Demonstrates flexibility in workflow/scheduling.

Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains others. Takes charge in absence of supervisor.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.