1 Patient Service Representative- ENT Office Job in Noblesville, IN
Riverview Health is Hiring a Patient Service Representative- ENT Office Near Noblesville, IN
Meet and greet patients, respond to phone calls, and check patients in and out of the physician office. Maintain accurate financial records, patient records and schedule referral appointments. Flexible to work both front and back office within ENT office.
Job Responsibilities
- Responsible to complete requirements in checking patients in and out of the medical office. Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met. Greet patients in a friendly and courteous manner. Present as trustworthy and cooperative.
- Document patient phone messages accurately. Obtain necessary registration documents. Register and update demographic and insurance info. Update the patient's electronic medical record and maintain records as required to meet compliances. Communicate necessary information.
- Maintain patient files or records timely. Secure patient medical records and scan them into charts. Assume info management responsibilities for patients' electronic medical record.
- Collect co-payments and post outstanding balances. Receive payments and prepare bank deposits. Balance and batch electronic credit card transactions. Verify deposit totals with supervisor. Prepare financial documents. Maintain and reconcile cash drawer.
- Process interoffice mail and faxed documentation. Distribute and organize appropriately. Enter drug samples when asked. Maintain educational supplies. Assist other departments when needed. Attend staff meetings.
- Use computer for scheduling, registration, and other record keeping. Requires continual use of phone, fax, copier, and scanner daily. Maintain office supplies and/or communicate needs.
- Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
- Notifies management of changes in workload to maximize productivity. Resolves and follow ups on challenging occurrences or situations.
- Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff Contribute to team building and maintain a team-oriented
- Other duties as assigned.
- Minimum: High School Diploma or Equivalent
- Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.
- Minimum: Previous Customer Service experience
- Preferred: 1 or more years of office administrative experience and customer service
Job Summary
Full Time
$34k-42k (estimate)
06/15/2024
06/30/2024
riverview.org
SHERIDAN, IN
<25
1909
ERIC MARCOTTE
<$5M
Ambulatory Healthcare Services
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About Riverview Health
Riverview Health is comprised of a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities. Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County. Riverview Health provides comprehensive inpatient and outpatient services in more than 35 healthcare specialties and has been frequently recognized for its clinical and service excellence, including being named America's 100 Best Hospitals for Orthopedic Surgery by Healthgrades and earning the Healthgrades Outstanding Pa...tient Experience award. For more information on Riverview Health, visit riverview.org.Together, we provide comprehensive inpatient and outpatient services in more than 35 healthcare specialtiesand have been frequently recognized for our clinical and service excellence. A wide range of services is provided at our main campuslocated at 395 Westfield Rd. in Noblesvilleincluding comprehensive care in heart & vascular, orthopedics, advanced emergency services and a vast array of women's health services. As one of the largest employers in Hamilton County, Riverview Health employs more than 1,400 employees, thereby having a significant impact on the local economy. Riverview Health is owned by the county and does not receive tax dollars for operating expenses.
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