WHAT IS BOX? Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.
WHY BOX NEEDS YOU We need a self motivated, hands-on individual to join the Revenue Operations team as a Collections Specialist. As a part of this position, you will be required to work closely with our Business & Enterprise level customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments at Box including Sales, Customer Success, Engineering, & Marketing. A successful candidate must have the ability to operate effectively in a fast-moving environment as well as the desire to contribute to a hardworking team dynamic.
WHAT YOU'LL DO

• Maintain strategic customer and partner relationships to ensure timely payment of invoices with the highest level of customer service.
• Contribute to company collection goals as it relates to maintaining AR aging, increasing collection rates, and decreasing day's sales outstanding.
• Work closely with customer procurement teams to complete all necessary documentation to ensure timely payment.
• Effectively communicate payment delays to internal leadership team and appropriately prioritize escalations.
• Complete month and quarter end close items as assigned.
• Contribute to process & system improvements as Box continues to scale.
• Help with any additional projects related to Revenue Operations and Finance as they arise.

WHO YOU ARE

• BA/BS or equivalent in Business Administration, Finance, Accounting - a plus
• 2 years of Accounts Receivables and/or Collections experience
• 1 years of customer service experience in some capacity

Knowledge, Skills and Abilities

• Strong analytical, research, problem solving and evaluative thinking skills.
• Acute attention to detail, exceptional multi-tasking, well-developed organization and time management skills
• A friendly demeanor and enthusiasm for an operational, yet customer facing role and a desire to thrive in a growing, complex, fast-paced organization.
• Strong communication skills - including ability to listen to the needs of others and comprehend complex matters, articulate issues in a clear and concise manner, and present effectively in both oral and written presentations to all levels in the organization.
• Team-oriented approach - can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations.
• Must be self-motivated, flexible, deadline-oriented and able to complete tasks with minimal supervision - able to think independently, creatively, and opportunistically

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits Perks.
In accordance with OFCCP compliance, here is the Pay Transparency Provision.
United States Pay Range
$53,500-$67,000 USD