• Title: Intermediate Project Assistant Support
• Duration: 3 months
• Location: Centennial, CO 80112
• no C2C

Essential Duties and Responsibilities:

- Receive complaints or inquiries via various channels (telephone, email, mobile app, web requests) from the public and provide answers or make proper referrals.

- Assist department heads in resolving neighborhood concerns and community issues.

- Conduct research and prepare correspondence in response to internal and public inquiries or concerns.

- Maintain knowledge of various issues, projects, and events surrounding the City.

- Coordinate resources to respond to citizen questions and concerns.

- Assist in preparing and analyzing weekly and monthly reports through the CRM system.

- Perform data entry in the CRM system to initiate, update, and close service requests/work orders as necessary.

- Perform other similar duties as assigned.

Qualifications:

**Basic Qualifications:**

- High School diploma or GED.

- Three (3) years of call center or customer service experience.

- Basic knowledge of Microsoft Office Suite applications.

- Ability to clearly and concisely communicate verbally and in writing with customers, office, and field personnel.

Preferred Qualifications:

- Thorough knowledge of Microsoft Office Suite applications.

- Experience working with CRM applications and/or Service Request/Work Order systems.

- Strong interpersonal communication and relationship skills, with the ability to interpret, apply, and explain work management procedures.

Comments/Special Instructions:

- This is not a Work From Home Position.

- This is a temporary-only position currently.

- Customer Service Call Center experience required.

- Candidate should have strong communication/listening skills and ability to communicate well.

- Currently, this is only a temporary position and not temp-to-hire. The current employee is out on leave, and the return date is unknown.