You haven't searched anything yet.
Manager, Customer Success Enablement
At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.
Position OverviewAs the Manager, Customer Success Enablement your primary role is to coordinate the enablement support for our customer teams. This includes enablement for Customer Support/Care, and Customer Success. Duties include scheduling and overseeing all training programs and identifying training needs for multiple functions. This role will manage the full lifecycle of learning, including intake, creation, delivery, and measurement of impact. This role will also be responsible for supporting new employees’ training, new product/process training, and documenting internal processes. The ideal candidate understands our company objectives and suggests ideas to achieve them through training and enablement. This position requires a combination of excellent organizational skills, the ability to interact with multiple stakeholders and help them achieve their organizational goals.
Ultimately, this position is responsible for ensuring our customer teams are fully educated, perform at a high level, increase customer satisfaction, and increase net Retention.
Primary Job DutiesIn depth understanding of Salesforce and Service cloud
Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.
Full Time
$114k-159k (estimate)
05/05/2024
05/18/2024
retrievermed.com
Valhalla, NY
50 - 100
Business Services