Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening for NOC Analyst to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment. The job duties are as follows: * Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
* Troubleshoot network systems when necessary and make improvements to the network.
* Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
* Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
* Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
* Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
* Experience working with cloud-based networks.
* Support all operational security requirements for network devices and network operations tools applications
* Support of the following NOC functional areas that include, but are not limited to:
* Wireless LAN
* Firewall management
* Internet Protocol (IP) address management
* Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
* Strong written and verbal communication skills
* Establish plans and goals for self that meet the customer current or future project's needs
* Prepare or participate in preparing NOC performance reports as required
* Monitor, create, edit, and enforce all standard operating procedures, processes and timelines
Required Clearance: Public Trust (#publictrust) Required Qualifications: * Bachelor's degree in related field or equivalent experience
* 5 years of experience in IT support or related field, preferability in network engineering or operations
* 2 years of experience providing network support in one or more of the following areas:
* Juniper SRX Firewalls configuration, troubleshooting, Policy configuration
* Wireless Access Point (enterprise level) Management and Administration
* Cisco ISE 3.0 (or later) configuration of access/authorization policies
* Cisco CCNA or Cisco CCNP certification, required within 60 days of start - non-waivable
* At least one of the following networking certifications by day one of hire:
* Implementing Cisco SD-WAN Solutions v2.0 (300-415)
* AWS Certified Solutions Architect - Associate
* Microsoft Azure Networking Solutions (AZ-700)
* CompTIA Cloud
* Experience troubleshooting and fixing LAN/WAN network incidents
* Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
* Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Desired Qualifications: * Experience using and managing SPLUNK search heads
* Experience in Windows 2012 or higher and/or Linux server administration
* Cisco CCNP certification
* Juniper JNCIA-SEC certification
* Extreme certifications covering switching or network access control
* Ability to obtain Top Secret/SCI security clearance if required Ready to join our team? Apply Today! Our NOC Analyst's earn between $70,800 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: * Medical/Dental/Vision coverage
* 401(k) plan
* Tuition reimbursement program
* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
* Paid Parental Leave
* Paid Caregiver Leave
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone #virtualjob Weekly Hours:
40 Time Type:
Regular Location:
USA:NC:Durham / Creekstone Dr - Adm/dat:4625 Creekstone Dr It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.