Position Title : Customer Service Representative / Human Resources Assistant Department : Administration Position reports to : VP of Business Planning and Administration

Primary purpose and function of position: Greet visitors, handling incoming calls, field and/or place customer order calls and perform general HR administrative duties.

Principal Duties and Responsibilities :

• Process all incoming calls and route to the appropriate individuals• Greet and direct all visitors, including vendors, clients, job candidates, and customers• Process customer order calls via telephone and perform order entry• Contact customers regarding orders, invoices, payments etc. when needed• Assist with trouble shooting customer issues by contacting necessary sales team member• Handle courier and overnight shipping requests• Receive and distribute mail• Assist with driver reconciliation when needed.• Cross-train with Customer Service Representative - Operations• Cross-train with Customer Service Representative - Credit• Assist Human Resources Department as needed; Process employee data, assist in the hiring process, maintain and file personnel records• Comply with all Wholesaler Equity Agreement requirements, Grey Eagle and supplier standards and policies• Adhere to all Federal, State and Local liquor regulations• Other duties as assigned

Qualifications and requirements :

• High school diploma or GED certificate required• Introductory knowledge of basic Human Resources• Highly self-motivated, self-starter with excellent follow up skills and positive attitude• Team oriented• Highly organized with strong attention to detail and ability to manage multiple priorities• Excellent customer orientation with strong verbal and written communication skills• Superior telephone skills with the ability to maintain a calm composure• Excellent problem-solving skills with strong attention to detail• Ability to work with minimal supervision• Regular and reliable attendance required• Technologically proficient; including familiarity with MS Office• Ability to pass a required pre-employment background and drug screening• Ability to perform all essential job functions and duties as assigned