Patient Service Clerk- Rout Neonatal ICU
A Brief Overview
Promotes positive guest relations by greeting, assisting, and monitoring patient flow through the Primary Care clinics. Performs receptionist and/or general clerical duties including data entry, filing and patient registration in accordance with established policies and procedures.
What you will do

• Interacts with all visitors, coworkers and other departments in a customer friendly manner. * Acknowledges individuals that enter the clinic in a helpful and courteous manner. * Identifies ways to assist the individual. * Provides assistance to individuals who may need directions. * Relays information appropriately over telephone and pagers. * Assists individuals in finding resources in the patient care area.
• Provides support by performing various clerical duties and functions within clinic operations to affect a smooth, efficient and customer responsive patient flow of services. * Provides support for clinical area by gathering patient files, locating test results, reminding patients of appointments and submitting complete patient information to medical and nursing staff. * Registers patients in the appropriate clinic * orders medical records * provides medical/nursing staff with accurate paperwork and records. * Places calls to schedule appointments, tests, treatments, examinations, procedures or specialty consultations as directed by medical and nursing staff to facilitate a coordinated flow of patients' medical evaluation process. * Manages flow of patients ensuring follow-up of all patients. Monitors waiting times of patients ensuring no patient experiences a lengthy wait without the checking on the rationale for the wait and explanation of wait to patient(s). * Ensures proper disposition of patient to ancillary area for diagnostic tests through written/verbal directions or assistance by transportation department. * Informs medical/nursing staff of laboratory and diagnostic study results * collects and mails test results and discharge summaries to referring physicians. * Inputs patient data into computer system * Completes admission requests for physicians * coordinates with the admitting staff for admission information. * Collects and receipts payments on accounts. * Stocks supplies to complete patient packets * maintains patients' files. * Transports mail, records, reports and files. * Organizes and prioritizes work to meet turn-around time requirements and work demands.
• Handles all telephone calls in a customer friendly manner. * Answer calls promptly using the standard department greeting, (department area, name, title). * Provide assistance and answer inquiries. * Take complete and accurate messages and ensure the message is delivered to the appropriate person. * Transfer calls to the appropriate area.
• Assembles and/or disassembles patient charts/medical records as required; checks information on all related documents to ensure that information is provided expediently to appropriate medical/clinical personnel; retrieves and attaches documentation to medical record. Reviews provider's update of electronic medical record and transcribes necessary data as required.
• Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system. * Enters and updates patient information accurately and in a timely manner. * Transfers and/or discharges patients correctly. * Selects patients correctly. * Enters patient charges accurately and in a timely manner. Reconciles discrepancies to avoid delays in patient billing. * Cancels orders and credits charges correctly. * Displays results successfully. * Displays Pharmacy Medication Profile successfully as applicable.
• Works effectively as a team member within clinic and with patients to provide quality service through communication, cooperation and collaboration. * Interacts and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction. * Assists personnel when needed by performing tasks to ensure department meets workload demands.
• Prepares and maintains required statistics, records, files and reports for operational, administrative and compliance purposes.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
• Maintains a clean, orderly, safe environment within the clinic unit and patient waiting areas. Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
• Completes required continuous training and education, including department specific requirements. Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
• Assists with care and maintenance of department equipment and utilizes supplies in a cost effective manner. * Requisitions, receives, distributes and utilizes unit supplies effectively. * Reports malfunction of equipment to supervisor.
• Provides coverage for relief and absences as required. Demonstrates flexibility of work schedule/duty assignments.

Qualifications

• High School Diploma or equivalent with related course work Required and
• Completion of a clerical or general office program Preferred
• Minimum 1 year experience Twelve (12) months clerical, customer service, or related experience such as medical office, administrative, general clerical or customer/guest services. Required and
• Completion of a unit clerk, medical office, general clerical, customer service training or equivalent education may be utilized in lieu of experience (documentation required). Required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.