Help Desk Specialist I (HDS I) provides technical expert advice, guidance, and assistance to the Chief, Facilities Branch Chief, and Facilities Branch Team Lead on matters to support the Facilities Help Desk in monitoring and responding to the Facilities mailbox e-mails and monitoring the Facilities requests over the phone. The Facilities mailbox requires support. RESPONSIBILITIES. Serve as a key point of contact for customer inquiries and concer...
The Help Desk Specialist II (HDS II) serves as the technical expert and primary advisor to the Chief, Facilities Branch Chief, and the Space Management/IWMS team. This role provides crucial guidance and assistance to ensure efficient operation of the Facilities Help Desk, primarily by monitoring and expertly responding to all incoming requests via the Facilities email mailbox and phone line. RESPONSIBILITIES. Serve as a primary point of contact f...
