Blarney Stone Irish Pub is Hiring a Guest Service Representative - Hotel Donaldson Near Fargo, ND
Guest Service Representative Position Description-Hotel Donaldson Objective: To create memorable experiences through professional service excellence for our guests in a friendly, relaxed manner while always exceeding their lodging needs. General Description: The Guest Service Representative is responsible for ensuring the exceptional lodging experience of the Hotel Donaldson Guest. This includes reservations, check-in, special requests, anticipated needs, valet, cash handling, security & confidentiality, and any suggestions to exceed guests' expectations, in a courteous and timely manner. Teammates of the Hotel Donaldson are passionate & excited ambassadors of our community; telling the story of history, culture, & purveyors. Basic Criteria: Must be able to maintain professionalism in all interactions with guests, while still being friendly & personable. Must have strong communication skills, be well organized, and have attention to detail. Passion for serving others & creating memorable experiences required. Must have valid driver's license. Reports To: Guest Service Lead/Hotel Manager Weight Requirements: 25 - 50 pounds for push/pull and lifting. Essential Job functions:
Uphold and abide by the employment 'Best Practices' of the Hotel Donaldson.
Successfully complete the GSA training program including the following:
History, Structure, and Best Practices of Hotel Donaldson
Room location, amenities, & art featured
Property Management System (computer software)
SALTO Key system
Telephone system & capabilities
Menu Knowledge
Professionalism in service excellence
Safety, Security, and Emergency Practices
Appearance on the job
Side work
Complete Daily Guest Service Responsibilities: Quoting of rates, availability of rooms to sell
Answering phones 100% of the time
Monitoring our online booking systems, filling reservation requests, & blocking off dates that are full
Valeting Guest vehicles to & from hotel in a timely manner
Clearing any dishes away from public areas immediately
Maintaining office & public area quality- cleaning during downtime
Assisting with laundry
Handling Guest Concerns or handing to a manager if need be
Qualifications Standards:
Ability to responsibly communicate and attend to guest needs in a friendly, fun, and professional manner
Reading, writing, basic math and verbal communication skills required
Basic computer knowledge with an aptitude to learn new programs
Mobility required during the entire shift, up to 8 hours
Transports laundry racks and cases up to 25 pounds up to 5 times per shift.
Must be able to stand and exert fast-paced mobility for up to 4 hours in length. Must have a good sense of balance, be able to bend and kneel and have the ability to lift weighing up to 50 pounds
Must have a valid driver's license
Guest Service Expectations:
Go above & beyond guest expectations
Anticipate guest & teammate needs- think beyond your shift
Maintain professionalism when interacting with guests in thought, word, & deed- maintain a positive attitude
Attention to detail in all areas of the building-physical, as well as operational
No personal items or projects at desk- look to serve others in your downtime
Keep yourself & teammates accountable to our performance standards
Communicate Guest needs when appropriate to teammates throughout the property (Lounge/Restaurant & Kitchen)
Knowledge of the downtown area & be able to give directions/recommendations
Knowledge of our Shared Values & Mission & the ability to abide by them throughout the entire shift
Proper uniform: Black button down in winter months & black Hotel Donaldson T-shirt in the summer months along with black pants & black shoes.
Prompt & prepared for each shift by being on time & ensuring each teammate communicates guest needs & notes from the previous shift.
Job Types: Part-time, Full-time Salary: $15.00 per hour Benefits:
401(k) matching
Employee discount
Flexible schedule
Schedule
8 hour shift
Ability to commute/relocate:
Fargo, ND 58102: Reliably commute or planning to relocate before starting work (Required)