WHO WE ARE

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration.

ABOUT THE TEAM

Propertyware is a property management software. We're passionate about helping hard-working entrepreneurs grow their property management businesses. We're a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

WHAT YOU’LL DO

In the Implementation Consultant role, you will be responsible for the onboarding experience for all of Propertyware’s newest and existing customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software to integrate Propertyware into their business. You will work cross functionally with Product, Marketing, Sales, and Customer Care teams to help create a frictionless process for our customers, so that they can “graduate” from onboarding fully utilizing Propertyware's features and functionality to maximize their business’ growth potential. 

PRIMARY RESPONSIBILITIES

• Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program
• Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed upon “graduation” plan
• Assist with data import (automated or manual) and quality check customer’s data
• Set expectations for turnaround times and maintain light “project plan” for customer
• Setup and train on add-on services as applicable
• Proactively provide additional trainings with new customers who are struggling or in danger of churning
• Maintain a current, in-depth knowledge of the functions and special features of Propertyware and be able to effectively transfer this knowledge to a wide range of users
• Continue to iterate on the program using your personality and voice to create a memorable onboarding experience

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Graduate of any 4 year course
• With atleast 2 years experience in Software Implementation and Training
• High level of energy and enthusiasm, a desire to “wow” the customer and a passion for being part of a hard-working team
• Comfortable on the phone with one on one or one to many training sessions
• Experience working well in a team environment
• Strong attention to detail and highly accountable
• Demonstrated empathy with challenges our customers face
• Outstanding communication and interpersonal skills, verbal and written
• Ability to multi-task in a fast-paced environment, balancing quality and progress
• Self-motivated, works independently, has good judgment and consistent follow-through
• Strong product knowledge and ability to stay on top of new product releases
• Basic understanding of Salesforce
• Must be willing to work in a fixed Night Shift schedule
• Must be willing flexible in terms of Work Arrangement (Work On Site, Work From Home or Hybrid Set Up)

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Graduate of any 4 year course
• With atleast 2 years experience in Software Implementation and Training
• High level of energy and enthusiasm, a desire to “wow” the customer and a passion for being part of a hard-working team
• Comfortable on the phone with one on one or one to many training sessions
• Experience working well in a team environment
• Strong attention to detail and highly accountable
• Demonstrated empathy with challenges our customers face

#LI-MV1

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.