JOB DESCRIPTION

THE POSITION:

Position Title: Pharmacy Technician

Location: Pittsburgh, PA

Reports to: Pharmacist in Charge (the “PIC”)

FLSA Status: Hourly (Nonexempt)

Date Prepared: December 27, 2021

THE POSITION:

At the direction of the Pharmacist In Charge (PIC), the Pharmacy Technician is responsible for supporting the processing of prescription orders, addressing complex and/or escalated issues requiring understanding of the interactions, dependencies and operations of the facility. Functional areas include Picking, Packing, and Shipping.

POSITION SUCCESS FACTORS:

• Strong problem-solving skills
• Contribute to delivering a positive engagement with all internal teams
• Strong communication skills; clear and concise, effective, patient and courteous.
• Ability to work well under pressure in a fast-paced work environment and under tight deadlines

RESPONSIBILITIES:

• Reads, interprets, and accurately enters prescription orders into pharmacy system.
• Verifies pertinent information related to order processing which may include patient, physician, insurance, price codes, drug, quantities, directions, and day supply.
• Performs appropriate pharmacy calculations.
• Insures adherence to all DEA, federal, state, and company policies and guidelines.
• May ensure compliance with aspects of specialty insurance including Medicare and Medicaid.
• May address and resolve insurance rejections to meet payer performance criteria.
• Communicates with physician office via phone and/or fax, as provided by law, for clarification of prescription orders, requests for new prescriptions, or renewal of existing prescriptions.
• Assist with pharmacist call back including but not limited to refill requests, prescription requests, etc.
• Communicates with patients via phone regarding medication.
• Pick, pack, and ship verified prescription orders to the appropriate location.
• Monitor and intervene on delayed packages through shipping vendors.
• Documents appropriate drug information in patient history profile, reviews for accuracy.
• When necessary, assist with inventory management and procurement.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Pharmacy Technician with minimum 3 years’ experience, preferably in Specialty Pharmacy practice
• Pharmacy Technician Certification is preferred, but not required
• Proficiency in computerized pharmacy systems and software applications required.
• Understanding of medical and pharmacy terminology.

PERSONAL SKILLS / ATTRIBUTES / QUALIFICATIONS:

• High sense of urgency
• Commitment to excellence
• Strong organizational, communication and interpersonal skills
• Patient focused
• Strong typing/Data Entry Skills
• Empathetic and respectful

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this summary amended at any time.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Pharmacy technician experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person