RAPP Chicago is looking for a Marketing Operations Specialist to join our award-winning Account Leadership team.

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets, not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all, and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly, we value every individual’s wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP, we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer-centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what is needed. And our award-winning technologists and creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets. 

YOUR ROLE:

Serve as subject-matter-expert on U.S. Army marketing operations, technology, ecosystem, lead collection, and data processing. Ensure marketing operations and data strategies comply with client business objectives and operational needs. Educate, train, and assist end-users on marketing technology. Setup, maintain, optimize, and troubleshoot Army marketing systems and lead collection applications. Serve as subject-matter-expert on all phases of the Army journey, from lead collection to accession, for all Army missions. Monitor systems, processes, and data collection for irregularities and collaborate with technical teams to solve issues. Oversee Army Contact Center operations.

YOUR RESPONSIBILITIES:

• Serve as the subject-matter-expert on marketing operations, technology, ecosystem, lead collection, and data processing.
• Collaborate with stakeholders to ensure data collection and processing strategies align with client’s business objectives and operational needs.
• Educate, train, and assist end-users on marketing and lead collection applications.
• Build strong relationships with Army client, Accession partners, and agency partners.
• Monitor Contact Center operations for contractual compliance and quality assurance.
• Collaborate with cross-functional teams to implement updates to data collection tools, integrations, processes, and business logic to support operational requirements.
• Setup, optimize, maintain, and troubleshoot Army marketing applications.
• Monitor and analyze data systems and processes, to identify trends and anomalies, and provide innovative recommendations and insights that inform decision-making.
• Collaborate with cross-functional teams to solve complex issues impacting marketing operations, technology, lead collection or data processing.
• Support technical/data teams with administrative tasks and coordination meetings.
• Serve as subject-matter-expert on all phases of the Army lead journey, from lead collection to accession, for all Army missions.
• Document marketing operations ecosystem, processes, business logic, and procedures.

REQUIREMENTS:

• Experience working with data, technology, or call center operations.
• Advanced skills with Excel, SQL, scripting, macros, or formulas.
• Strong understanding of data governance and methodologies.
• Strong communication skills, as well as strong training and presentation skills.
• Experience with technical writing/documentation, with a strong attention-to-detail.
• Knowledge of U.S. Army Recruiting (USAREC) systems and processes a big plus.
• Experience prioritizing demands from multiple stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• A proactive, innovative, self-starter with the ability to work independently.
• Results-oriented mindset, with a focus on continuous improvement.
• Experience working with high performing teams in demanding environments.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $55,000 - $66,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.