Learn more about BMG! About Bulfinch Medical Group (massgeneral.org)

Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative and independent judgment, the Practice Manager will continually assess and direct a wide range of programmatic issues including financial and personnel management, long-range planning, project development and Hospital relations.

• Provides direct supervision to support staff in an ambulatory care practice. Hires, oversees orientation and training, provides corrective action as necessary, evaluates performance, approves time off requests, interprets Hospital policies and ensures adequate coverage for all areas of responsibility.
• Assigns and prioritizes workloads; evaluates and standardizes office procedures and effectively troubleshoots and resolves issues as they arise. Informs staff of inter-and intradepartmental policy and procedure changes.
• Identifies and evaluates the means for improving ambulatory care practice program costs, distribution of personnel and work schedules. Makes recommendations to Department Head, Administrator and/or Unit Chief for improvements.
• Supervises and supports the billing and collection for medical services, management of accounts receivable, maximization of third-party reimbursement and effective purchasing practices.
• Develops and maintains a fiscal reporting and record keeping system. Works closely with Department Head, Administrator or Unit Chief to develop the annual operating and capital budget. Monitors budget performance during the fiscal year, verifying accuracy in the monthly budget statements. Resolves discrepancies and reporting errors as they are discovered.
• Ensures that the physical environment is maintained. Establishes and enforces fire and safety regulations for the office, following established protocols and ensuring compliance with JCAHO, OSHA and Hospital guidelines.
• Assesses computer equipment acquisition and training needs and makes recommendations to management. Suggests upgrades, as appropriate, and develops programs which enhance office/program efficiency. Functions as the liaison between office and Information resources.
• Responds to and resolves customer complaints.
• Performs all other duties or special projects that are practice specific, and that are appropriate to this level of position.

QUALIFICATIONS:

• Bachelor’s Degree strongly preferred.
• Minimum of 5 to 7 years of directly related experience
• Practice Manager Candidates should have a minimum of 2 years of prior supervisory experience.

Massachusetts GeneralHospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, wechoose to lead. Applications from protected veterans and individuals withdisabilities are strongly encouraged.