Salary : $47,305.09 - $70,412.71 Annually
Location : (RCGC EAST) Saint Paul, MN
Job Type: Temporary (6 month term limit)
Remote Employment: Remote Only
Job Number: 2024-00457
Department: 69A01-FASD/Administration
Opening Date: 05/23/2024
Closing Date: 6/20/2024 11:59 PM Central
Basic Function
This is a temporary (up to six months) opportunity in the Financial Assistance Services department. The current need is in the following areas: Health Care (MAGI-METS, Non-MAGI, LTCF and Waivers in Maxis), Child Care, Foster Care, Housing Support (GRH), GA/MSA and EA/EGA.
**Must have current "approval access" in the Maxis, MMIS, METS system and/or MEC2 for Child Care, must have access to the MEC2 system.**
This position will be fully remote. We will provide a laptop to process the work.
To assist Ramsey County residents in connecting to, or maintaining a connection to, the resources available to meet their economic and social service needs. To serve residents by determining eligibility for various public assistance programs; evaluate eligibility for additional programs; support program participants in achieving the highest possible degree of independence from public assistance; support participants in addressing those barriers that prevent them from achieving and maintaining self-sufficiency; communicate program purposes and apply policies to individuals in a clear, polite, professional and culturally sensitive manner; and perform related duties as assigned.
If an internal candidate is selected, salary will be set in accordance with personnel rules (i.e., promotion, transfer, or voluntary reduction).
To view or print a copy of the complete Ramsey County job (class) description for this job, go to Once at this page, you can browse the alphabetical list or search for a job descriptions.
**Please note, salary step is a range depending on related experience**
Examples of Work Performed

1. Conduct interviews and determine eligibility for various public assistance programs; review and ensure accuracy of related documentation; and approve and issue benefits.
2. Communicate professionally in person, on the phone, electronically, and virtually with residents providing residents with information on available financial assistance programs, describing program requirements and eligibility, program time limits, expectations, and other program requirements; and assist residents with completing applications and other program documents.
3. Update and maintain county and state computer systems to ensure accuracy and availability of information.
4. Assist potential and current residents with finding resources that can help them meet their needs and make appropriate referrals to programs and other community resources.
5. Maintain detailed knowledge of the current requirements of multiple public assistance programs through meetings, training sessions and the review of appropriate literature.
6. Prepare documents and represent the county at appeal hearings.
7. Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal state and local standards.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS : 1, 2, 3, 4, 5, 6, 7.
Minimum Qualifications
Education: High School Graduation. Experience: Four years of clerical, customer service or client service experience including two years as a Financial Worker 1 or two years of experience determining eligibility for a government based financial or medical assistance program. Substitution: Any combination of education and experience that equates to two years can be substituted for the two years of clerical, customer service or client service required experience. Certifications/Licensure: None.
Experience
Four years of clerical, customer service or client service experience including at least two years as a Financial Worker 1 or equivalent.
Exam/Screening Process Information

All applicants who meet the minimum qualifications and properly complete an application will be forwarded to the hiring department/manager for consideration for this temporary position. Temporary appointments work up to a maximum of six months. Candidates chosen for hire into a temporary assignment will not gain any rights or preferences for other permanent, Ramsey County positions.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin

To print a paper application for this posting click You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact nirvana.wallace@co.ramsey.mn.us.
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at

• Medical, dental and vision insurance
  • The County contributes a bargained percentage to the medical and dental monthly premium
  • Employees choose from four enrollment tiers: Single, Employee legally married spouse, Employee Child(ren), Family
  • Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
  • MetLife Dental Insurance - two plan options offered
  • VSP Vision Insurance - Advantage Plan offered

• Pre-tax Benefit Program
  • Pre-tax medical, dental, vision monthly premium deduction option
  • Dependent and Health Care Flexible Spending Accounts
  • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
  • 11 scheduled holidays and one floating holiday
  • Up to three weeks of 100% paid parental leave, plus additional use of sick time as noted below
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
  • Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits
  • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
  • New employees become vested after five years. For the Police and Fire union, employees are vested after 10 years
  • Deferred compensation - 457(b) account with employer match
  • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking
  • Fully funded Metropass.
  • Transportation/parking expenses reimbursement account

• Employee well-being
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness programming
  • Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave
  • County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
  • Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
  • Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development
  • Tuition reimbursement, up to $4,000 per year
  • Online professional development opportunities through the Learning & Development Center
  • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
  • Employee resource groups - help employees build connections through common bonds with colleagues

For information about Ramsey County's 2024 benefits, visit:
01

Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Please select "yes" if you have read and understand.

• Yes
• No

02

While there are multiple ways to meet these minimum qualifications, your experience can be paid or volunteer and MUST be in a setting where you have experience in face-to-face direct client, clerical, or customer service contact. Please select "yes" if you have read and understand.

• Yes
• No

03

Which of the following best describes your education and experience. Check all that apply.

• High School graduation and two or more years of clerical, customer service or client service experience.
• One or more years of clerical, customer service or client service experience AND completion of the Human Services Pathways Program.
• Two or more years of post-secondary education, Associates degree or Bachelor degree.
• High School graduation and two years as a Financial Worker 1 or two years of experience determining eligibility for a government based financial or medical assistance program.
• None of the above.

04

Provide information about where you gained the experience and/or education you selected in question #3, please include the following information in the box below:
The name of the employer you worked for; your job title; your main duties; dates of employment (mo/yr to mo/yr); and whether it was full-time or part-time. If it was part time include the number of hours you worked per week.
For education please provide the name and location of the school, dates attended, number of credits earned, and the certificate/degree program major. Do not write "see resume" or "see application" If you do not have experience in this area enter "N/A" in the box below.
05

Please select which of the following public assistance program areas you have more than six months of full-time experience for determining and approving eligibility, which resulted in your client receiving public assistance. If you did not determine final eligibility or have experience in these programs, check "None of the Above."This responsibility typically comes from having been a Financial Worker or from completing a Public Welfare Worker (A.A.S) Internship. CHECK ALL THAT APPLY

• Cash Assistance (MFIP, GA, MSA, GRH)
• Emergency Assistance
• Food Support/SNAP
• Medical Assistance
• METS Health Care
• MEC2 (MN Electronic Child Care)
• None of the above

06

How many full-time equivalent years of experience do you have where you held responsibility for determining and approving eligibility which resulted in your client receiving assistance?

• Less than one year of experience.
• One year or more but less than two years.
• Two years or more.
• None of the above.

07

If you responded "Yes" to question #5 and/or #6, please describe how you gained this experience. Please include the name of the organization where you gained this experience; your job title; a brief description of your duties; and dates you were there (mo/yr to mo/yr).
Do not write "see resume" or "see application"
If you do not have experience in this area enter "N/A" in the space below.
08

Which of the following software programs do you have experience using? CHECK ALL THAT APPLY

• Maxis
• SSIS (Social Services Information System)
• MMIS (MN Medical Information System)
• MEC2 (MN Electronic Child Care)
• METS
• MN-IT
• None of the above.

09

Describe your experience with the software programs you indicated in question #8, making reference to positions listed in your application. List your employer, job title and the dates you performed this work (month/year to month/year) in those positions. You must indicate whether the job was full time or part time, and the average hours worked each week.If you do not have this experience, type "N/A" in the space provided.
Required Question