Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com. It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry. Role Summary / Purpose: The Customer Success Manager is responsible for driving the ongoing attainment of outcomes for Wabtec Shortline Rail customers. They act as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. Key focus areas include end-user adoption, outcome attainment, retention, expansion, and customer advocacy. This role specifically focuses on the Shortline Rail space paying particular attention to products in the Wabtec RailConnect suite and how to maximize the TMS solutions. Essential Responsibilities: Lead the development and execution of action plans to achieve identified Shortline Rail customer outcomes for named accounts by establishing critical goals or other key performance indicators. Drive overall post-sales engagements with strategic Shortline accounts and engage when relevant during pre-sales activities. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources. Perform Customer Value Assessments (CVA) to ensure the full value of Wabtec’s TMS solution is captured Oversee post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. Manage customer interactions in a manner that establishes credibility and trust as a business advisor. Work with Shortlines to engage and expand our penetration and weave pain points together for holistic solutions Execute growth plans at Shortline accounts to increase adoption/utilization of existing offerings and demand/consumption of new offerings. Lead the development and measurement of key performance indicators for Shortlines establish a baseline as well as continued reporting capabilities on outcomes achievement. Achieve customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores. Advocate Shortline needs/issues cross-departmentally and program manage account escalations. Provide timely updates to sales team about potential commercial opportunities at customer site. Critical to success will be driving cross-functional collaboration and communication across sales, services, support, and product management to facilitate specific customer success touch points such as on-boarding, implementation, training/adoption, outcomes project planning /execution, and regular troubleshooting with our primary base of business, the Shortline RR. Required Qualifications: 3-5 years working at Shortline RR Bachelor's Degree preferred, equivalent work experience in a similar position may be considered in lieu of education requirements Hands on experience using the Wabtec TMS solution Capable of Demoing TMS, mCrew, eBOL, BI and RCI with high level understand of Shortline Revenue Accounting Experience dealing with customers in a training, teaching and consulting perspective Strong understanding of the Rail industry and the how Transport Logistics fits into the larger rail space. Willingness to travel up to 35% of time General urgency in execution and tendency toward speed with ability to adapt and change Location: This role can be performed remotely anywhere in the US with the exception of California, Colorado, and New York Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. Want to move the world? Want to innovate and bring that innovation to life? At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours! Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions. Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers’ toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network. Our employees are the architects of the future. Where will you be tomorrow?