For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt | Facebook:@PittBASRV

Manages operations for a single retail store and ensures profitability and successful performance of an assigned retail store. Increases sales (e.g., online and in-person), ensures customer satisfaction, and complies with organizational policies and procedures. Ensures that stores are cleaned and merchandised in accordance with all standards. Monitors cash flow and inventory. Coordinates store events.

• Supervises staff, including hiring, distributing, and reviewing work, performing performance reviews, documenting disciplinary actions and other human resource administration, managing work schedules, and approving timecards.Provides professional development opportunities.
• Oversees retail financial analysis and inventory management and control. Monitors retail operations budget and ensures budgetary guidelines.
• Creates scheduling, training, loss prevention plans, promotions, and events. Works effectively across University departments to implement marketing and communications strategies, including social media and advertising.
• Implements sales and customer satisfaction goals. Develops policies and procedures for best practices in retail customer service, inventory, and fiscal management. Assists with strategic planning and benchmarking, researching industry trends and best practices.
• Coordinates, plans, and executes sales floor merchandising in accordance with standards and guidelines. Ensures cleanliness and organization of store and inventory.
• Purchases operational supplies and is responsible for the operational budget. Negotiates vendor supply purchases.
• Coordinates store events, including, but not limited to, graduation fairs, holiday events, rush times, and seasonal athletic events, and ensures proper staffing for store events.
• Utilizes online programs to manage web stores and fulfill orders. Works across University departments for website updates.
• Well-versed in Microsoft Suite. Has strong computer skills with the ability to create Excel spreadsheets, PowerPoint presentations, Word documents, and use Microsoft Teams.

The job duties outlined in this job description include common job responsibilities for this title and level of jobs and are not intended to cover every duty. The University reserves the right to assign other duties to employees that are not listed in this job description.

Sitting, standing, and walking. Requires frequent lifting, carrying, and moving heavy objects up to 50lbs. Requires standing for long hours at a time.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.