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Sr. Network Operation Engineer (Bilingual Japanese)
$93k-111k (estimate)
Full Time
1 Day Ago
Veritis Group, Inc. is Hiring a Sr. Network Operation Engineer (Bilingual Japanese) Near Plano, TX
Essential Functions:
- Ensure that all service deliverables are clearly defined and communicated internally and externally.
- Serve as an escalation point to resolve network operation issues and coordinate resolution of high impact issues.
- Take over network operation supports fully from network implementation team after the cutover/change of new network environment.
- Take ownership of network service delivery and be responsible for providing excellent network operation services to customers and achieving the organization's goals.
- Review service level reports to identify service exceptions, failures, gaps, trends and recommend medium to long term solutions.
- Coordinate service delivery functions with operational activities, resources, and processes that provide support for troubleshooting, maintenance, provisioning, and technical assistance.
- Have the authority to make quick decisions to resolve customer issues and work with various teams to identify issues and implement measures from a network service delivery perspective.
- Create trouble report and route cause analysis in the event of major outages.
- Leads defined and regular reporting sessions to meet performance targets.
- Responsible for providing a reporting support platform for services that enhance customer operations.
- Keep management informed of project progress and problems, particularly as needed to change in schedule, resources, and scopes.
- Maintain a positive working environment. Maintain and encourage high ethical and moral standards among the team members.
- Works closely with the users and technology workstreams to identify requirements.
- Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. WAN, Internet, voice circuits, etc.)
- Manage issues, risks, change controls, and status reporting.
- Communicates project status regularly to the management and project stakeholders.
- Provide decision support for project sponsors, decision-makers, and stakeholders involved in network operation management.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Qualifications and Competencies:
- Japanese/English bilingual
- 7 years of hands-on work within large-scale enterprise networking environments.
- Fundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments.
- Good level understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level)
- Good level understanding of dynamic routing (OSPF, EIGRP, BGP, etc.), Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking. (CCNP Level)
- Ability to interface with business areas and effectively translate business needs into technology-based business solutions.
- Strong customer service orientation.
- Having strong passion to improve technical/non-technical knowledge/skills in order to fulfill customers expectations.
- Strong leadership, coaching, behavioral reinforcement
- Strong organization and analytic skills
- Excellent problem-solving skills
- Strong collaboration and relationship management skills
- Excellent Microsoft Office skills, including the products and web-based business applications.
Work Environment:
- This job operates in a professional office environment, which may include working remotely. This role routinely uses standard office equipment.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee frequently is required to stand; sit; stoop; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work:
- This is a full-time position. Occasional evening and weekend work may be required as job duties demand.
Travel:
- This position requires up to 20% travel. Some of the travels are international.
Job Summary
JOB TYPE
Full Time
SALARY
$93k-111k (estimate)
POST DATE
06/16/2024
EXPIRATION DATE
06/30/2024
WEBSITE
veritis.com
HEADQUARTERS
IRVING, TX
SIZE
100 - 200
FOUNDED
2004
TYPE
Private
CEO
RAJ LAKHANI
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Veritis Group, Inc.
Veritis is an IT consulting firm that provides cloud computing, containerization, and digital transformation services to retail and energy sectors.
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