Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700 customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

On the Customer Service & Support (CSS) Business Operations team, our mission is to run and grows the business with relentless focus on the customer, 360° alignment, and pride in service – unlocking time, energy, and resources to propel our organization to world-class status. It’s a big job, and we take it seriously. The Business Operations Manager will support the Chief of Staff and Business Operations team in Customer Service & Support to execute run the business and operational programs, streamline processes, and communicate with stakeholders across CSS.

What you get to do in this role: 

In this role you will be responsible for run the business activities and programs for Customer Service & Support. You must have excellent communication, presentation and writing skills, operational rigor, and attention to detail. You must have the enthusiasm to be a “culture champion” across the org, ensuring we are aligned to our organizational and company values and promoting the spirit of Customer Service & Support both internally and externally. The successful candidate is passionate about serving others and uncompromising in the delivery of high-quality results. 

• Build relationships within CSS and cross-functionally to better understand how to serve and support our internal customers
• Take operational programs and projects from approved concept through socialization, execution, and analysis
• Manage internal and cross-functional high-priority initiatives and processes while remaining flexible and meeting tight deadlines
• Identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
• Develop detailed program/project execution plans, and manage all aspects of program management, managing scope, budget, and risk
• Provide overall communication and work with all areas affected by the program/project including partners, business stakeholders, cross-functional teams, and vendors
• Create status reporting to support project/program discussions at project team and executive team level

Qualifications

To be successful in this role you have:

• Genuine care and empathy for others, and a belief in the nobility of service
• Extremely strong communications skills – including the ability to guide, influence, and adjust your approach for different audiences and mediums
• Experience managing multiple large programs/projects in enterprise environments
• Experience guiding teams and provide technical solutions while mitigating or removing hurdles / obstacles

Basic Qualification:

• 8 years of hands-on project management experience

FD21

For positions in the Bay Area, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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