1 customer service self storage manager Job in plano, tx
Luminator Technology Group is Hiring a Customer Service Manager Near Plano, TX
- Lead, mentor, and motivate our customer service team to achieve their full potential.
- Develop and implement strategies to enhance the overall customer experience.
- Manage day-to-day operations and handle escalated customer issues.
- Analyze data and metrics to drive insights and inform decision-making.
- Coach team members, set performance goals, and conduct regular performance evaluations.
- Implement process improvements to streamline operations and increase efficiency.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Stay updated on industry trends and best practices in customer service.
- Education: Bachelor’s degree in business administration, management, or related field required. Advanced degree preferred.
- Experience: 5 years in customer service, preferably in a manufacturing environment. At least 2 years of experience in a lead or management role.
- Skills:
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a focus on coaching and motivating team members.
- Solid understanding of customer service principles and practices.
- Analytical mindset with the ability to interpret data and metrics.
- Proficiency in customer service software, CRM systems, and other relevant tools.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to change.
- Commitment to excellence and passion for delivering exceptional service.
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.
Job Summary
Full Time
Durable Manufacturing
$87k-113k (estimate)
04/18/2024
07/15/2024
ltgglobal.com
PLANO, TX
200 - 500
1928
Private
KIRK GOINS
$50M - $200M
Durable Manufacturing
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About Luminator Technology Group
LTG is a manufacturer and integrator of display, lighting and passenger information systems for mass transit and aerospace segments.
The job skills required for Customer Service Manager include Customer Service, Leadership, Insight, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
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Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
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Customer service managers oversee teams of customer service representatives.
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Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
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Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
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Step 3: View the best colleges and universities for Customer Service Manager.
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