Job Description Job Description Clear Concepts Management is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an Entry Level Customer Service & Support Manager.Customer Service & Support Manager Responsibilities:Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our client's products/services, and offering assistance to ensure their needs are metFacilitate sales presentations to customers with the goal of enrolling them in our client's available servicesTroubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessaryDevelop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunitiesMaintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM systemCollaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needsQualifications and Skills of the Customer Service & Support Manager:Previous experience in customer support, client management, or a related field is preferredExceptional interpersonal and communication skills, both written and verbalStrong problem-solving abilities with a customer-centric approachProficiency in using CRM software and other relevant toolsDetail-oriented with excellent organizational skillsAbility to work collaboratively in a fast-paced, team-oriented environmentEmpathetic and patient demeanor when dealing with client inquiries and concernsEducation:High school diploma or equivalent; Bachelor's degree preferred#LI-OnsitePowered by JazzHRxnhhL8kBF5#J-18808-Ljbffr

by Jobble