Public Safety Credit Union’s mission is simple: “To provide financial empowerment to the first responder community.” To achieve this, we provide a culture of success by empowering our team members to learn, develop, and succeed. As an organization, we embrace the credit union philosophy of “people helping people” as our foundation and have grown, building a member-centric team. We currently have an open opportunity to join our team as a Universal Agent . This is a member-facing position with direct opportunities to build member relationships, fulfill our members' financial needs, and contribute to the Credit Union's growth.

The ideal candidate:

• Team-oriented with a positive attitude and the ability to build relationships by exceeding expectations.
• Service-driven attitude recognizing needs and cross-marketing complimentary credit union products as well as after-market services
• Problem solver with the ability to look outside the box while maintaining sound judgment.
• Flexibility in schedule and location to ensure the needs of our members are being met.

 The main duties:

• Embrace PSCU’s culture, service standards, mission statement, and values.
• Provide outstanding service during each member interaction which may include but is not limited to opening accounts, handling teller transactions, determining members’ needs, and cross-selling appropriate products.
• Responsible for providing valuable input for loan approvals providing complete and accurate documentation for deposit accounts and loan origination, closing, and disbursement.
• Providing back-up to other departments, including tellers and call center, as needed.

The ‘must-have’ list:

• High school diploma or equivalent.
• Two years of financial institution experience or member-facing role with customer service.
• Strong verbal, written, and interpersonal skills and the ability to communicate effectively.
• Ability to work independently, prioritize work, exercise initiative, and meet deadlines.
• Eligible to be a notary public.
• Must have reliable transportation with the ability to travel between any PSCU branch locations.

 The wish list:

• Lending experience is a plus.

The details:

• Working hours – M-F 8:45 am – 5:15 pm, Rotating Sat 8:45 am – 1:15 pm.
• Status: Full-Time, Non-Exempt
• Starting Salary: $20 - $23 per hour, depending on experience
• Location**: 19341 E US Hwy 40, Independence, Missouri 64055

 The organization:

Public Safety Credit Union has been serving First Responders in the Kansas City area for 90 years, and we’re not stopping here!

Our rich history began with a small group of law enforcement officers, but with dedication and elite member service, we now serve Law Enforcement, Fire, EMS, and their families in Missouri and Kansas. We began in a single room and have grown to be over $180M in assets, 5 branch locations, and over 40 team members. 

 The Benefits*:

• Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance are all paid 100% for employees.
• Health Savings Account.
• Flexible Paid Time Off and Holiday Pay
• Casual Dress Code w/Employer-Supplied Logo Wear
• 401(K) Plan with employer match to prepare for your future.
• Education reimbursement for approved programs.
• PSCU banking privileges for you and your family.

 *All programs subject to review and change

**We do not offer remote work for this position. 

If you’ve read to here, you must be interested! We’d love to hear from you to see if we’d be a good fit; use the link to submit your resume!