Beckett Thermal Solutions is currently looking for 2 Entry Level Account Managers to join our Account Management Team at our North Ridgeville, OH facility. We will provide the knowledge and tools needed for you to succeed within the organization and advance the team towards their goals, including a comprehensive onboarding plan with extensive training on our products, operations, technology, and company values. Please apply if you have a strong work ethic, are willing to learn, and are results driven!
Responsibilities:
Reports to Director of Customer Care.
Protects sole source position at assigned customer accounts.
Improves relationships and table stake metrics (Delivery, Quality & price) on assigned customer accounts.
Responsible for timely completion of customer commercial requests for assigned customer accounts.
Coordinates and communicates internally on customer insight, sales opportunities, and account activities, market intelligence, and issues.
Develops and coordinates execution of Strategic Account Plans for assigned customer accounts.
Builds new relationships and potential business opportunities targeted accounts.
Improve customer relationships and leads by increasing targeted face to face visits and customer touchpoints.
Drive and maintain customer delivery metric to 97% on assigned accounts.
Deliver Customer Activity weekly summary to Department Leadership, Executive Team, Product Engineering and Market teams.
Contribute to the development of strategic account planning process and implement for assigned accounts to support organizational strategic plan and sales forecast.
Proactively communicate customer related activity to ensure the proper follow-up takes place in a timely manner to meet their expectations.
Developing strategic relationships at different levels of the customers’ organization (e.g., engineers, quality, marketing, purchasing, and executives).
Finding new business opportunities and bringing in the appropriate colleagues to pursue these opportunities.
Working with product engineering to identify product and market gaps at assigned customers and developing an approach to reduce/eliminate these gaps.
Your Engagement:
Provide quotations per customer requests.
Coordinate supplier compliance requests with appropriate departments.
Participate in business case development for new business opportunities.
Provide timely responses to customer concerns/inquiries.
Communicate critical customer information to relevant personnel.
Deliver Customer Activity weekly summary to Exec and Market teams.
Facilitate discussions around new products and new opportunities with both existing and new customers.
Desired Result:
Report on the number of monthly customer visits (engagements) vs. the planned by month by quarter.
Capture and report customer and market intelligence and integrate customer insight on regulatory actions into the market development plan.
Active participation and in the quarterly sales forecasting process.
Engage in selected and strategic professional development offerings.
Qualifications:
Bachelor’s degree in business management or relevant field is required.
Internship or experience in a sales, technical support, or customer service role.
Leadership mentality, self-starter with initiative, extracurricular activities for recent college graduates is a plus.
Good analytical skills.
Moderate computer skills using Microsoft Office; Word, Excel, and Outlook - communicating internally and externally via email.
Customer Service Oriented - People skills
Highly organized, with impeccable time-management skills.
Excellent written, verbal communication, and active listening skills.
Possess leadership qualities.
Able to follow through on tasks.
Beckett Thermal Solutions is a global pioneer of combustion technologies. Our Creative Problem solving, and concurrent engineering capabilities deliver first to market advantages for a diverse mix of products and industries. Beckett Thermal Solutions is more than a manufacturer of unique technology. We care about relationships and succeeding together to provide warmth for a better tomorrow.
Experience
Required
Less than 2 year(s): Internship or Sales & Customer Service roles
Education
Required
Bachelors or better in Business Administration or related field
Skills
Required
Analytical
Initiative
Task Management
Verbal Communication
Written Communication
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office
Behaviors
Required
Leader: Inspires teammates to follow them
Motivations
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help