IT Server Tech Team Lead
Full time
Hubrid - Jacksonville, FL
SUMMARY
Motivates and leads staff to accomplish goals. Ensures work meets deadlines and accuracy expectations. Mentors team in emerging technologies and explores new technologies.
ESSENTIAL RESPONSIBILITIES
Monitor productivity and ensure work is completed to meet required standards
Assists in delegating work as needed to ensure all projects are completed accurately and on time
Provide guidance and coaching to individual contributors on day-to-day issues
Performs or assists team in performing duties
Responsible for proper training of team members on new technologies.
Assists in managing department expenses according to the budget.
Effectively communicate and works with internal and external customers
Ensure area goals and projects are met and adhere to budget
Provide resolution for escalated customer issues
Regularly exercises independent judgment and discretion in daily activities and and follow department policies
REQUIRED SKILLS
Analytical problem solving skills and proficiency in troubleshooting common IT issues, diagnosing hardware and software problems, and implementing effective solutions.
Excellent communication skills, both verbal and written, with the ability to interact professionally with users at all levels of the organization, make presentations and conduct meetings as needed
Professional demeanor
Good organizational skills
Good understanding of technical concepts related to the team's mission and duties.
Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced, deadline-driven environment.
Willingness to learn and adapt to new technologies, tools, and methodologies as needed.
Strong attention to detail, organizational skills, and a commitment to delivering high-quality work.
EDUCATION and/or EXPERIENCE
Minimum Education: High School Diploma or GED required; Bachelor's degree (B. A.) from four-year college or university, preferred
Minimum Experience: five years in supervisory/technical lead role of equivalent experience, 5 years in a related technical position preferred with Windows and Linux experience.
ESSENTIAL DEPARTMENT SPECIFIC DUTIES and/or SKILLS
Extensive experience managing Enterprise Level AD infrastructure, Microsoft Operating Systems, AD Security and Group Policies
Expert understanding of Microsoft technologies (Active Directory, DNS, ADFS, Clustering, EntraID, etc)
Subject matter expertise with clustering technologies, load balancing, systems design, security principles, and architecture best practices for scale
Extensive experience implementing and managing Security software for Anti-virus, eMail protection, DMARC, Web proxy, Two-Factor authentication
Subject matter expertise on server compute, storage, virtualization, security, monitoring and backup for IT projects and initiatives
Responsible for enterprise server infrastructure design, implementation and delivery
Knowledge in managing Cloud environments for one or more of the following, Azure, AWS, Google Cloud Platform or IBM Cloud
Responsible for delivering Disaster Recovery standards, procedures and also monitoring and managing restoration activities
Responsible for managing business applications such as Windows Server, Linux Server, Exchange, SQL Server, Office 365, Backups, Virtualization and Storage; VMware and third-party applications.
Expert experience in Linux preferably RHEL
Expert understanding of network protocols, TCP/IP network architecture and implementation
Proficiency in a scripting language and knowledge of multiple scripting languages (Powershell preferred)
Monitor and optimize system performance, reliability, and security to ensure maximum uptime and operational efficiency. IT Server Team Technical Lead - Hybrid