Client Services Coordinator / Administrative Services Coordinator

Contract-to-hire, on-site (not a hybrid role) @ Irving Texas 75039

Hard skills: customer service, data entry, very strong communication (phones and email)

Soft skills: flexible, adaptable, open-minded, good attitude, & team player

Administrative Services Coordinator

We are looking for an organized, analytical, customer-service oriented administrative coordinator. Candidates must be able to deal with a rapidly changing environment, own tasks and goals assigned to them, and be open and willing to collaborate with the rest of the Admin Services Team. This role is customer-facing so the candidate must have a positive, upbeat attitude while consistently maintaining a high level of productivity without compromising quality.

Position Responsibilities

• Contract Entry
• Contract Transfers
• Contract Cancellations
• General upkeep of assigned Producer groups
• Client Services Inbound Phone Line incl. voicemails and Email support
• Provide administrative Agency, Dealership, Sales, and Consumer Support
• Accounting software - Cash Application
• Monthly Partner Invoicing
• Financial Refunds and Adjustments preparation

Requirements

• 2-3 years of experience in client services or a similar role
• Ensuring a positive and professional client service experience
• Proficient in Microsoft Office Suite Programs
• NetSuite Accounting Software experience a plus
• Communication Skills
• Problem Solving & Critical Thinking
• Keen attention to detail
• Positive attitude, ability to collaborate with other divisions and provide excellent customer service
• Ability to multi-task, prioritize and meet assigned deadlines
• Ability to build relationships with clients and internal departments
• Ability to thrive as a self-starter in a start-up environment
• A constant desire to learn and improve
• Customer-centric personality

Job Details

• On-site work environment
• Full benefits (health, dental, vision)
• Paid time off
• Bonus upon meeting department goals