Job Description
A day in the life...
The Business Process Improvement Manager is an effective leader, problem solver, committed to using Business Process Methodologies (BPM) to improve the productivity and engagement of the organization through better processes, tools and thinking. They are a member of the Business Process Architecture team within our Merchandising Product Management Organization.
The ideal candidate is self-motivated, proactive and results oriented. This individual has a unique blend of retail business knowledge, BPM skills (including notation), project or program management skills, and technical knowledge or analysis skills.
The ideal candidate will...

• Design & document processes to Implement strategies/roadmaps for a particular capability and improve efficiency
• Work with key stakeholders to review proposed strategies or roadmaps and be able to communicate impacts and risks associated with change.
• Work with users to capture pain points and decisions that are included in a process for future enhancements
• Be customer focused and use process to understand and illustrate the problem.
• Builds trust by acting as a liaison between business leadership stakeholders, product managers and technology
• Lead process design to facilitate development of business solutions that combine knowledge of business processes and issues, general technological options and process improvement techniques
• Manages complexity by breaking down the process and identifying areas for discovery efforts and to identify risks or painpoints within the process
• Demonstrates decision quality when evaluating technology updates within the context of business process (where it fits)
• Communicate and collaborate with Technology groups as a process expert to help capture requirements for technology solutions that enhance merchant experience and support the business process
• Review and evaluate impacts within the capability roadmap to assess timing and sequencing

You own this if you have...

• 4 years of experience with demonstrated, comprehensive knowledge of retail business landscape and the processes that support that landscape, preferably across more than one capability area.
• Demonstrated leadership skills and ability to drive change in a complex environment
• Excellent communication and interpersonal skills - ability to build relationships and influence without authority
• Strong organization and project management skills including creating and managing a project plan and timeline both within a team and across project partners.
• Executed and driven projects to completion in a timely manner and worked collaboratively with cross-functional partners across the enterprise
• The ability to work effectively in a team environment and across all organization levels, where flexibility, collaboration and adaptability are required
• Demonstrated the ability to work without required supervision and direction

Additional Preferred Qualifications

• Lean Certification from an accredited organization.
• Have participated in/or led transformational organization change

We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $80,000 - $155,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf